Medical Call Center / Concierge

We have an immediate opening for a full- time Medical Call Center/ Concierge to join our thriving Plastic Surgery Practice.

We are a very successful, fast-paced office and we have a desire to build and develop one of the best places to work. We are looking for a new team member to be part of our family. We are committed to excellence in business performance, office culture, and patient satisfaction.

General Job Description:

As the Medical Call Center /Concierge, you will handle phone calls, scheduling, and text messaging. Possibly other daily administrative and clerical tasks.

To be successful as a MedicalCall Center/Concierge, you should have a pleasant personality, as this is also a customer service role. Multitasking and stress management skills are essential for this position.

The ideal candidate will reflect our mission of offering highly personalized, compassionate care and be excited by the opportunity to learn and grow with the Practice. Candidate should also be able to demonstrate a positive attitude, strong communication and computer skills.

Specific Job Description:

• Answer a high volume of phone calls and emails promptly.
• Respond to emails, and text messages.
• Establish a strong relationship and rapport with each patient.
• Scheduling experience is required for this role.

Qualifications/Experience

• 2-3 year’s relevant work experience in a medical office preferred.
• Professionalism is a must.
• Scheduling experience required.
• Multitasking and time-management skills with the ability to prioritize tasks.
• Treating every patient as if they are family.
• Demonstrated experience of delivering excellent customer service.
• Collaborate successfully with patients and team members.
• Experience working in a fast-paced environment is required.
• Proficiency in Microsoft Office Suite.
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills.

Personal Characteristics

• Highly self-motivated, hardworking, and goal driven team player
• Tenacious - you never give up, and push yourself through challenges.
• Grace under pressure.
• Great phone voice. Enthusiastic, friendly, articulate, and polished.
• Hardworking, and goal driven team player.
• Passionate and knowledgeable about all cosmetic surgical and nonsurgical procedures.
• Operates with the highest level of ethics, integrity, and confidentiality.

Why Join Our Team

• Extremely successful plastic surgery practice, and friendly working environment that emphasizes employee success and happiness. Long term retention of employees due to job satisfaction, appropriate pay and benefits.
• Fast-paced, busy environment will keep the work engaging and make the day go by quickly.
• Satisfaction from success in scheduling consultations, establishing relationships with patients, and seeing them become happy with their cosmetic results.

To apply please submit your resume and a cover letter.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Healthcare setting:

• Med spa
• Private practice

Medical specialties:

• Plastic Surgery

Schedule:

• 8 hour shift

Experience:

• Medical receptionist: 1 year (Preferred)
• Patient scheduling: 1 year (Preferred)
• Microsoft Office Suite: 1 year (Required)

Work Location: In person