Medical Assistant - Call Center (Non - Clinical)

Hello – My name is Jamie Jump and I am the Medical Assistant recruiter at Family Health Centers of San Diego – I have multiple roles ready to hire great candidates like you and I'm looking to fill these positions soon. I will be reviewing all applications and will be calling individuals for interviews.

For nearly 50 years, Family Health Centers of San Diego (FHCSD) has provided affordable, high-quality health care and supportive services to all San Diegans. With more than 2,500 employees spread over 50 sites around the county, FHCSD is proud of the diversity of its staff as a reflection of the communities it serves. The reward of working at FHCSD is more than a paycheck and excellent benefits; it is the impact and contribution to the San Diego community that employees value most. If you are passionate about improving your community's overall health and livelihood, FHCSD is looking for people like you.

Family Health Centers of San Diego (FHCSD) is looking for a Medical Assistant to add to perform a wide variety of patient care activities and accommodative services for assigned clinic patients directed by the Clinic Director and/or Chief Nursing Officer to facilitate the delivery of prompt, quality care.

Job Roles

• Using knowledge and experience as a Medical Assistant, perform telephone patient engagement as assigned by the manager using clear protocol on all calls that are transferred.
• Assess level of patients’ understanding of the care and assist in navigating FHCSD programs and services.
• Assist with transitional care activities for FHCSD patients.
• Collaborate with team members in supporting the population health management functions and interventions.
• Schedule appointments for patients who require more than basic information.
• Educate patients on the need for follow-up care.
• Establish Primary Care Physician (PCP), and educate on the importance of continuity of care in using PCP.
• Reinforce patient/family education provided to FHCSD patients.
• Attend staff meetings and in-services or complete make-up assignments.
• Follow FHCSD policies and procedures to ensure positive patient outcomes.
• Perform other duties as assigned.

Requirements:

• A Medical Assistant diploma from an approved course is required.
• High School Graduate (or GED equivalent) required.
• Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Experience/Specialized skills (including Language)

• At least 1 year of experience in ambulatory care setting or similar setting is highly desirable.
• Bilingual in English/ Spanish may be required.
• Ability to display cultural sensitivity and respect to ethnically and culturally diverse patient populations.

FHCSD was founded by community activists working towards a common goal: caring, affordable, high-quality medical care for all. We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

Job Type: Full-time

Pay: $23.00 - $26.90 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

People with a criminal record are encouraged to apply

Application Question(s):

• In this position, you will not be working hands on with the patients. Is this something you are interested in?

Experience:

• Medical Assistant: 1 year (Required)

Language:

• Spanish (Required)

License/Certification:

• BLS Certification (Required)
• Medical Assistant diploma (Required)

Work Location: In person