Medical Assistant - Internal Medicine

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine.

JOB SUMMARY:

Under direct supervision of the on-site physician, assists in the delivery of patient care. Performs delegated medical tasks, assists physician and nursing staff with patient care and may perform clerical duties. Where electronic system is in use, this position will utilize the EMR for documentation purposes. Fulfillment of job duties requires the employee to have access to medication storage areas and to transport medications to/ from medication storage and delivery areas. Fully participate in the day to operations and patient flow and acts as a resource for Medical Assistant (MA) I.

ORGANIZATIONAL EXPECTATIONS:

• Adheres to and exhibits our core values: Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us.
• Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness. Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community. Excellence:
• Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality.
• Attends staff meetings and completes mandatory in-services, requirements and competency evaluations on time.
• Compliance: Identifies potential areas of compliance vulnerability and risk; develops and implements corrective action plans for resolution of problematic issues and provides general guidance on how to avoid or deal with similar situations in the future. Collaborates with other departments to direct compliance issues to appropriate existing channels for investigation and resolutions. Ensures staff receive introductory and ongoing training on a timely basis. Ensures staff comprehend and understand how the training they receive applies to their role/ unit/ department. Ensures employees are aware how to appropriately report compliance concerns without fear of retaliation. Participates in all training and education on a timely basis.
• Leadership Values - Accountability: Focuses on results and desired outcomes setting a climate of achievement. Holds others accountable for goal attainment.
• Leadership Values - Change Leadership: Accurately assesses the potential barriers and resources necessary for change. Challenges the status quo, and takes personal ownership for leading change that enhances the organization.
• Leadership Values - Coaching and Developing Others: Fosters professional and personal development. Nurtures individual strengths and abilities to develop employee skill sets.
• Leadership Values - Collaboration and Teamwork: Builds teamwork and participation. Works together to bring out the best in everyone. Provides useful, caring feedback for growth to team.
• Leadership Values - Innovation: Incorporates new methods or approaches to solving problems. Cultivates alternative viewpoints.
• Leadership Values - Inspirational Leadership: Articulates a compelling vision that promotes the goals that need to be attained and metrics for success. Builds commitment to healing ministry.
• Leadership Values - Integrity and Spirituality: Is open and honest in all interactions. Acts with moral wholeness, soundness and truthfulness.
• Leadership Values - Managing Performance Outcomes: Sets clear performance expectations and associates celebration and rewards. Builds a high-performance group with a focus on excellence and achievement orientation.
• Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoing educational programs).
• Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.

JOB ROLE:

• The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
• Gathers and documents brief history and chief complaint in the medical record/EMAR. Act as a clinical resource for MAI.
• Follows established guidelines to obtain necessary testing based on the chief complaint prior to the exam. Prepares patient for examination by the health care provider.
• Performs routine clinic testing, including but not limited to; urinalysis, vision testing, hearing screening, pulmonary function testing, temperature, pulse and blood pressure.
• Assists provider with procedures and minor surgical procedures.
• Obtains necessary blood and urine specimens.
• Provides pre-printed patient education /material as directed by physician.
• Exhibits compassion and empathy for all patients and families at all times.
• Performs cleaning and disinfection of environment of care. Performs high level disinfection of equipment instruments per unit/hospital procedure.
• Maintains necessary supplies in clinical area.
• Functions effectively in all MA roles specific to clinic. Works independently and serves as a resource for others. May precept new MA and MA students within the clinic.
• Demonstrates knowledge and skills necessary to provide care appropriate to the patient populations(s) served. Collaborates with interdisciplinary team to address patient/family needs.
• Demonstrates knowledge of the principles of growth and development over the life span and possesses the ability to assess data reflective of the patient's requirements relative to his or her population-specific and age specific needs. Provides the care needed as described in the unit/area/department policies and procedures.
• Administers select medications and injections under direct supervision of physician as per clinic and hospital policy. Assist in the UMMS immunization program, including giving injections and tracking data in a computer program.
• Participates in MA skill development, and successfully completes initial and annual competency evaluations.
• Responsible for self-learning; attends educational offerings and in-services independently.
• Models customer service behaviors and integrates best practices for service and operations. Participates in clinic based PI efforts.
• Active participant in clinic huddles/staff meetings;
• Supports clinic operations such as supply management, equipment maintenance, scheduling & registration.
• Addresses environment of care needs and plays active role in compliance with regulatory requirements.
• Performs other duties as assigned.

EDUCATION:

• High school diploma or equivalent, required.
• Completion of an accredited Medical Assistant program, required.

CERTIFICATION/ LICENSURE/ REGISTRATION:

• CPR certification, required.
• Current National Certification (AAMA) OR Registered Medical Assistant (ARMA), required. 5 years of experience will be accepted in lieu of certification.

EXPERIENCE AND SKILLS:

• Two (2) to Five (5) years’ experience as a Medical Assistant, required.
• Knowledge of aseptic and sterile techniques
• Knowledge of blood and body fluid precautions.
• PHYSICAL REQUIREMENTS AND DEMANDS:
• Adequate hearing to perform job duties in person and over the telephone. Hears alarms/telephone/tape recorder/normal speaking voice.
• Must be able to accurately document pertinent information either by writing or typing.
• Must be able to communicate clearly in person and over the telephone.
• Balancing: Occasionally within shift (1-33%)
• Bending: Occasionally within shift (1-33%)
• Climbing: Occasionally within shift (1-33%)
• Crouching: Occasionally within shift (1-33%)
• Kneeling: Occasionally within shift (1-33%)
• Lift above shoulders/head: Occasionally within shift (1-33%)
• Lift from floor level up: Occasionally within shift (1-33%)
• Lift from waist level up: Occasionally within shift (1-33%)
• Lifting 10 lbs. maximum and occasionally lifting and/or carrying articles: Occasionally within shift (1-33%)
• Lifting 20 lbs. maximum and frequent lifting and/or carrying of objects weighing up to 10 lbs: Occasionally within shift (1-33%)
• Pulling with force: Occasionally within shift (1-33%)
• Reaching above head: Occasionally within shift (1-33%)
• Reaching above shoulder: Occasionally within shift (1-33%)
• Sitting: Continuously within shift (67-100%)
• Squatting: Occasionally within shift (1-33%)
• Standing: Frequently within shift (34-66%)
• Walking: Frequently within shift (34-66%)

WORKING ENVIRONMENT:

General environment: Works in a well-lighted, air-conditioned area, with moderate noise levels.

• May be exposed to dust/particulate matter.
• May be exposed to high noise levels and bright lights.
• May be exposed to limited hazardous substances or body fluids, or infectious organisms.
• May be exposed to potential electrical shock.
• May be exposed to radiation/electromagnetic energy.
• May be exposed to toxic, caustic, chemicals, and / or detergents.
• May be required to change from one task to another of different nature without loss of efficiency or composure.
• May be scheduled as needed, including overtime.
• May perform emergency care.
• Periods of high stress and fluctuating workloads may occur.

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