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Job Description Summary

Assist physicians with medical procedures in office. Responsible for phlebotomy, laboratory testing, quality control, instrument troubleshooting, and maintenance.

Primary Key Performance Areas

• Responsible for performing proper quality control procedures before proceeding with patient testing.

• Perform laboratory blood work.

• Perform blood draws Follow laboratory procedures for specimen handling and processing. Perform technical laboratory procedures in a timely manner with accuracy and precision, meeting the standards of all accrediting and regulating agencies.

• Prepare blood or bone marrow slides for evaluation.

• Send outside labs to appropriate facility as dictated by patient’s insurance plan.

• Maintain test report logs, quality control logs, equipment records, and checklists according to all regulatory agencies.

• Will follow the AON patient I.D. policy and procedure with every patient encounter.

• Obtain vital signs, height, weight, pain level and PHQ9 depression screening of patient as requested by physician and document in the Onco/EMR system.

• Place patient in exam room and prepare for physician in a timely manner.

• Receive lab reports via the telephone, lab system, or fax and document in the patient’s chart or Onco/EMR for physician’s review.

• Assist physicians with medical procedures: bone marrows, fine needle aspirate, paracentesis, and pelvic exams.

• Schedule outside testing, referrals to other physicians and hospital admissions as ordered by physicians, if applicable.

• Documentation: Thorough documentation in medical record chart of testing/treatment rendered to patients. Prepares encounter form to charge patient for services received in office or initials all steps in process in EMR for electronic superbill. Documents all QC and QA corrective action.

• Show physician critical blood counts according to guidelines.

• Obtain all pertinent scan and CDs and prepare for physician’s review.

• Maintain adequate inventory of supplies. Place orders with purchasing as needed.

• Initiate troubleshooting procedures when instrument malfunction occurs and contact central lab or instrument service company, if necessary.

• Perform EKG testing where applicable.

• Perform any and all duties required to keep laboratory in compliance with state and federal regulatory agencies. Must be able to perform compliance testing.

• Must take the required number of CEUs annually to meet C.O.L.A. requirements.

• Observe established safety guidelines and maintains cleanliness of the laboratory and equipment.

• Comply with all Federal and State laws and regulations pertaining to patient care, patients’ rights, safety, billing, and collections. Adhere to all AON and departmental policies and procedures, including IT policies and procedures and Disaster Recovery Plan. Maintain and ensure the confidentiality of all patient information at all times.

• Assist in training new employees to related job duties.

• Will be expected to work at any AON location to help meet AON business needs.

• Will be expected to work overtime when given sufficient notice of required overtime.

This job description in no way states or implies that the listed duties are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform other job-related duties requested by their supervisor or other management personnel. Other duties may be assigned to meet business needs.

Job Qualifications and Requirements

Education

• High School or GED

Certifications/Licenses

• As required by state where employed.

• BLS required.

• Valid Driver’s License and vehicle for travel to other clinic locations as needed.

Previous Experience (including minimum years of experience)

• One-year experience as a Medical Assistant in clinic or physician’s office with ability to perform venipuncture.

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

• Computer Skills:

  • Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

  • EMR.

Travel: <25%

Standard Core Workdays/Hours: Monday to Friday, 8:00 AM – 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.

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