Medical Assistant

Reimagine Care is an early-stage company focused on developing a robust, integrated, at-home model for oncology care. Reimagine Care seeks to become the leading provider of technology-enabled services to oncology providers and their patients. Reimagine Care provides high-value, coordinated, home-enabled cancer care that makes care more affordable, accessible, and patient-centric. A key component for success is attracting innovative and purpose-driven exceptional talent.

Role and Primary Responsibilities:

????As a Medical Assistant at Reimagine Care, you will be an integral part of our 24/7 Virtual Care Center. In this role, you will provide Whole-Person Cancer Care to improve the patient and provider experience, improve quality, and reduce the total cost of care. In addition, working with a diverse clinical team comprised of nurses and advanced practice providers delivering care virtually and in the home, you will be responsible for the following:

• Use innovative workflows and technology platforms, including remote patient monitoring and a patient engagement platform, to engage, monitor, and manage patients in real-time.
• Provide meaningful patient and caregiver education to address patients’ needs in all facets of oncology care.
• Work collaboratively with other members of the Virtual Care Center to follow all Reimagine Care policies, procedures, escalation pathways, and communication and documentation best practices.
• Initiate, engage, and work collaboratively with internal and external customers to build trusting relationships.
• Ability to communicate clearly and effectively with patients and other external parties and be courteous and friendly.
• Promote professional practice, a culture of safety, and a willingness to engage in process improvement to optimize patient care.
• Adhere to approved symptom management pathways and protocols to determine patients’ severity level, care pathway, and timeframe for evaluation.
• Receive and direct phone calls, schedule appointments, check in patients, obtain necessary patient information to file and update patient records, and ensure all forms and consents are completed by patients.
• Assist Registered Nurses and Advanced Practice Providers with triage and telehealth visits.

Education, Skills, and Experience:

• ????Education:
  • Medical Assistant Certification, required
• Experience:
  • Previous virtual care and telehealth experience
  • At least three to five years of oncology Medical Assistant experience
  • Bi-lingual (English and Spanish language proficiency in verbal and written communication).
• Skills:
  • Must be detail-oriented and highly organized.
  • Excellent organizational, written, and verbal skills.
  • Excellent interpersonal skills.
  • Patient-centric and detail-oriented.
  • Team player with the flexibility to adapt to a fast-paced start-up environment.
  • Ability to understand and work with digital technology platforms.
  • Ability to work 8-hour shifts.
  • Ability to work on overnight monitoring/call system.