Job Description
MEDICAL APPOINTMENT CLERK
William Beaumont Army Medical Center (WBAMC)
AAI is actively looking Medical Appointment Clerk at William Beaumont Army Medical Center (WBAMC) to provide a comprehensive array of services to eligible Tricare beneficiaries in El Paso, Texas and the surrounding area. Our programs and services include outpatient psychiatric care, evaluation and management of psychotropic medications, individual and group psychotherapy, diagnostic evaluation and psychological testing, neuropsychological services, child and adolescent care, command evaluations. The Department of Behavioral Health has clinic locations at WBAMC, Ft Bliss Main post and East Bliss.
QUALIFICATIONS:
- Mandatory knowledge and skills.
- A fully qualified typist (computer keyboard) with a minimum of 50 Words Per Minute (WPM) is required.
- Clearly speak and understand the English language.
- Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
- Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
PERFORMANCE OUTCOME:
- Schedules Medical Appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
- Maintains appointment schedules using a Government computer system (Composite HealthCare Systems (CHCS), AHLTA or MHS GENESIS.
- Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS). May be required to register patients not already in computer system, such as newborns.
- Maintains accurate and up-to-date patient schedules and logs. Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
- Validates basic patient demographic information prior to booking appointment for patients. Makes required updates.
- Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel
appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities Provides patient with specific visit instruction.
- Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
- May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
- Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines as needed.
- If in the lead clerk position, attendance to the clinic Access to Care Meeting mandatory for central booking representation.
REQUIREMENTS:
- High school diploma or General Educational Development (GED) equivalency.
- At least 6 months of experience in medical office scheduling.
- Work Environment/Physical Requirements. The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.
UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:
- Armed Forces Health Longitudinal Technology Application (AHLTA)
- Composite Health Care systems (CHCS) and/or MHS GENESIS
- Defense Enrollment Eligibility Reporting System (DEERS)
About AAI
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business (SDVOSB), SBA certified Economically Disadvantaged Woman Owned Small Business
(EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC and Atlanta.
Fully qualified candidates are welcome to apply directly on our website at: https://aaionline.us/.
Our benefits include:
- Paid Federal Holidays
- Robust Healthcare and Dental Insurance Options
- 401a plan
- 401k plan
- Paid vacation and sick leave
- Continuing education assistance
- Short Term / Long Term Disability Life Insurance
Veterans are encouraged to apply
AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medic