Aster Mental Health provides adult outpatient mental health care and procedures. To support our continued rapid growth, we are seeking an energetic, organized, and driven Medical Administrative Assistant.
Responsibilities:
- Assist in all aspects of patient scheduling, including initial intake set-up, maintaining recurring appointment schedules, monitoring appointment availability, and proactively filling open appointments with prospective patients
- Act as the communication liaison between patients and providers in a timely manner
- Follow processes aligned with administering record requests, intake forms, and routing other patient related messages and forms
- Manage multiple simultaneous tasks and prioritize based on urgency
- De-escalate and manage patient conflicts to assist in resolving their concerns successfully
- Work within our electronic health record (EHR) system to maintain records
- General office duties such as copying, filing, faxing, sorting mail, greeting visitors, and maintaining the cleanliness of shared office areas
- Maintain patient confidentiality to comply with HIPAA guidelines
- Cross-train to support Transcranial Magnetic Stimulation (TMS) and Spravato (training provided)
Required Skills:
- Demonstrable critical thinking
- Precise accuracy and attention to detail
- Recognize and analyze patient matters and escalate accordingly
- Comfortability with professionally managing stressful patient situations
- Well-defined task and time management skills
- Able to work well under pressure and/or frequent interruptions
- Outstanding reliability and dependability
- Exceptional communication and interpersonal skills, both verbal and written
- Complete comfortability with computer literacy with Google Chrome, MS Word, MS Excel, and typing.
Qualifications:
- Associate’s degree required. Bachelor’s degree preferred
- Driver’s license and car required for occasional local administrative errands
- Two or more years’ medical reception experience preferred
eHgbrsmgtc