Medical Administrative Assistant

The Medical Administrative Assistant spends time performing administrative tasks in an office setting providing support to our provider team. The Medical Administrative Assistant will emphasize highly personalized care and help patients surpass barriers to healthcare by improving the patient/provider relationship.

Duties and Responsibilities include but are not limited to:

1. Answering patient phone calls and helping by navigating them through their patient journey
2. Preparing patient charts prior to patient arrival
3. Knowledgeable of check in software and EMR
4. Triage patient calls and physician messages
5. Process and fulfill physician approved prescription requests
6. Obtain authorizations for prescriptions
7. Completing forms such as (but not limited to): TDI/FMLA and Work Notes
8. Scheduling follow up appointments
9. Update patient of authorization status and confirm receipt of specialty injection or imaging study being sent to facilities outside of ORI
10. Send referrals to specialists and pain centers as ordered by the physician
11. Remain accountable and follow through on all commitments made to patients
12. Compliance with HIPAA and OSHA regulations
13. Other duties may be assigned as necessary

Performance Requirements:

Knowledge:

1. Excellent computer skills
2. EMR Systems
3. Practice Management System
4. Microsoft Suite (including Outlook, Word, Excel, Calendar)
5. Phone software

Skills:

1. General understanding of processing legal forms
2. Familiarity and follow through with all HIPAA compliance
3. Attention to detail
4. Self-motivated, showing initiative to tackle important issues, problems, and tasks

Abilities:

1. Embracing ORI’s mission and vision through friendly and patient-oriented service
2. Demonstrate excellent teamwork, organizational, and communication skills
3. Adheres to processes, while looking for opportunities for innovation and improvement
4. Critical thinking skills and deliberate in decision making
5. Able to work at a fast pace, while demonstrating patience with patients
6. Assertive

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands:

• Requires mobility, frequent walking, standing, and sitting, some bending, stooping, and stretching and periodic lifting of up to 25 lbs.
• Requires coordination and manual dexterity sufficient to operate office equipment
• Requires normal (corrected) vision and hearing

Position Type and Expected Hours of Work:
This is a full-time position. Days and hours of work are typically Monday through Friday, 8:30 a.m. to 5 p.m., but may vary depend on Company Schedule.

Travel:
No overnight travel is expected for this position. There may be occasional local day travel to Company Divisions.

Required Education and Experience

1. High School Diploma or equivalent
2. Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
3. Experience with Electronic Medical Records