Mechanical Service Coordinator

Take control of your career at Applied Control!

About Us: At Applied Control, employees enjoy a collaborative, team environment where we celebrate success and recognize and reward accomplishments. Our expertise is backed by Emerson, a leader in global manufacturing and technology. With a team of highly skilled automation professionals developing unique cost-saving solutions for our clients in oil & gas, refining, power, life science, mining, chemical, food & beverage, and alternative fuels, we help the world run more efficiently.

We offer rewarding careers, comprehensive benefits, and a culture that encourages growth and development. Our benefits include health, dental, and vision insurance, HSA and FSA options, life insurance, short and long-term disability insurance, 401k with employer match, 10 paid holidays, and generous paid time off starting at 16 days per year. Our employees also enjoy our 9/80 schedule which allows for 9-hour work days and every other Friday off!

Position: Mechanical Service Coordinator

Purpose:

The primary role is to support the Services team with preparing service quotes, resource allocation, scheduling, obtaining and tracking customer purchase orders, and processing invoices for services.

Responsibilities:

• Consistently engage in communication with customers and service providers to facilitate customer requests.
• Coordinate the service schedule while optimizing the staff member best suited for the task.
• Create timely and accurate quotes for service engagements.
• Create work orders for all service work performed by Applied Control field service personnel.
• Track required training certifications for all Applied Control field service personnel.
• Send finalized quotes to customers.
• Maintain the Service Schedule and email it to required parties every week.
• Track customer purchase orders to verify received or outstanding status and communicate with customers to keep them informed of the balance status and project schedule.
• Track actual versus budgeted costs, monitor profitability, and keep the team informed of any projects that may be in question.
• Invoice projects & work orders in a timely manner.
• Support Application Engineers, Sales Specialists, and Account Managers with their service needs.
• Support the engineering service group by coordinating all non-technical administrative tasks related to the department including full, accurate, and timely reporting of information used for tracking department metrics.

Skills/Qualifications:

• Intermediate skill level in Microsoft Excel and other Microsoft Suite tools required
• Experience with IFS or similar ERP system strongly preferred
• Previous customer service experience required
• Effective prioritization and time management skills
• Self-motivated, requiring little supervision
• Discreet with confidential information
• Desire to help others and to work with them to find solutions
• Proven ability to work closely with others, particularly peers and sales staff

Working Conditions:

Includes working primarily in an office setting, with occasional assignments outside the office. This position may require evening and weekend hours on an infrequent basis.

Compensation:

Hourly wage range: Most Mechanical Service Coordinators will be hired with starting hourly pay between $28.00-34.00. 

Candidates with 5+ years of experience in IFS, Mechanical Service coordination, and other similar experience could start at a higher rate up to $42/hour. Prior work or industry experience, as well as job-related education and unique skills, will be taken into consideration when setting the wage rate.

Other: Eligible for additional incentive compensation including overtime and an annual profit share award.