Mars Veterinary Health Business Continuity Management Program Manager

Job Description:
As external threats such as cyber incidents, political unrest, pandemics and extreme weather continue to disrupt and impact our business operations; preparedness for unplanned events with a focus on building resiliency across critical business process is more important than ever before to ensure financial impact is kept to a minimum, to keep our promise to customers and to ultimately make a better world for pets. The BCM & Resiliency Manager role will help support and govern the Program at the Market/Business Unit level by executing and delivering against the Business Continuity Management (BCM) strategy with efficiency and highest quality output.
This position is expected to co-ordinate the execution of BCM pillar process activities in collaboration with the needs and direction of the Division BCM Directors and in collaboration with the Petcare BCM & Resiliency team, unit BCM Managers, and internal/external cross-functional partners. The Associate leverages a growth mindset and the MARS 5 Principles as a compass to advance resiliency from external/internal factors impacting the enterprise and addressing the needs and expectations of Petcare unit stakeholders. The Associate operates within the BCM & Resiliency Framework and processes to gain alignment/approvals and guide the organization toward protecting our operational imperatives and ensuring we uphold our promise to our customers.
Updates / Calls to action at BCM forums including Key Performance Indicators (KPI's) for tracking progress, highlighting Operational Risk and mitigation recommendations.
In the event of a significant business disruption this role supports business return, response and recovery activation in partnership with BCM Director.
What are we looking for?

• Education & Professional Qualifications
• Bachelor's degree in business or related technical field
• Change Management
• Program Management
• Internal Audit qualification (preferred)
• Risk methodology (preferred)
• Knowledge / Experience
• Experience in collaborating with technology & operational teams.
• 4+ Years' experience in CPG / Services business with global scope
• 3+ Years' experience in new program deployment (Preferred)
• Risk Management experience (Preferred)
• Auditing of business processes (Preferred)
• KEY COMPETENCIES:

• Collaborates
• Drives Results
• Action Oriented
• Manages Ambiguity
• Plans & Aligns
• Project Management
• Data Analysis & Reporting
• Global Perspective
• Organizational Savvy
• Risk Management & Internal Control

What will be your key responsibilities?

• Executes the implementation and maintenance of the BCM & Resiliency Program leveraging the three Pillars framework of BCM; (1) Critical Process Map (BIA), (2) Response, Recovery & Restoration Plans for the BIG 4 Impacts (loss of technology, loss of Associates, loss of critical third party vendor and loss of a primary location) and (3) Risk I.D. Mitigation and Status for MVH HQ, regions, markets, and factories;
• Collaborate with BCM & Resiliency Managers and central team to drive continuous improvement of the BCM program.
• Support disaster recovery coordination and process delivery included but not limited to IT end-to-end testing, simulation exercises, and crisis management.
• Leads reporting, data collection, and insights analysis for BCM activities and determines possible solutions to ensure compliance and program effectiveness.
• Partners with BCM Leaders & Managers to provide training and guidance on preparedness, contingency planning and resiliency within Mars Veterinary Health business units and hospitals/clinics.
• Escalates issues to BCM Director to help prioritize plans and resources to address operational challenges.
• Part of the team to help execute the Global Petcare BCM Strategy and priorities to align with the specific needs and focus areas of Mars Veterinary Heath and BCM Director.
• Ability to travel up to 40% of the time based on support needed.

What can you expect from Mars?

• Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.
• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Total rewards at Mars includes base pay, competitive benefits, and annual bonus (if position is eligible). The full-time pay range for this role is:
USD 81,845.00 - USD 122,768.00
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.