Business Continuity And Crisis Management, Dir.

Job Description:
Purpose:
FHLBank San Francisco is seeking an experienced Business Continuity Program Manager to lead the planning, maintenance, management, and maturity of our Business Continuity Program including Emergency Response, Crisis Management, and associated Business Continuity plans. Reporting to the Director of Corporate Services, success in this role will require Bank-wide coordination, collaboration, and strong partnerships with our Information Technology (IT) and Enterprise Risk Management teams. The ideal candidate will promote a culture of preparedness and resilience throughout the Bank and ensure an integrated and cohesive approach to Business Continuity.
Major Accountabilities:

• Manage the implementation of the Bank's Business Continuity Program strategy and plan.
• Perform Business Continuity Program tasks, governance, and oversight, including facilitating business impact analyses, conducting risk assessments, enacting remediation plans, developing and implementing organization-wide Business Continuity training, and coordinating the annual update and review of Business Continuity plans, policies, and procedures.
• Contribute to the development of the Business Continuity governance framework for FHLBank San Francisco and contribute to maturing the overall Business Continuity Program.
• Identify deficiencies in the Business Continuity Program and coordinate remediation action plans as needed.
• Work with internal business units to understand their specific Business Continuity and contingency needs, and ensure they have adequate and successfully tested plans in place to meet those needs and mitigate the impact of potential adverse conditions on company operations.
• Collaborate closely with Technology and Information Security teams to ensure the Disaster Recovery (DR) and Cybersecurity Plans are integrated in the overall Business Continuity Program.
• Understand, interpret, and apply all relevant regulations and guidance to ensure the Business Continuity Program meets industry standards and complies with relevant regulations. Apply this information to the overall Business Continuity strategy, plan, and testing exercises, where applicable.
• Monitor emerging operational resiliency strategies, Business Continuity practices, and technology tools for potential adoption.
• Contribute to the ongoing development, maintenance, and presentation of program metrics and Bank-wide key risk indicators to monitor program status and the Bank's business disruption risk profile.
• Contribute to the improvement and maintenance of the Bank's Business Continuity Management software and resiliency plan repository.
• Actively participate in the design, development, and implementation of the Bank's ongoing training program to ensure employee awareness of their Business Continuity and cyber incident response responsibilities.
• Maintain contact with appropriate city, county, state, and federal emergency organizations that may be involved during a recovery effort. Establish and maintain contacts with critical vendors required to provide support during a recovery effort.
• Provide on-call support for any emergency which may require activation of all or part of the Business Continuity plans. Manages the execution of all recovery plans in the event of business disruption.
• Partner with Internal Communications team to deliver enterprise communications to management (board of directors, the audit committee, Business Continuity management steering committee and business unit management) and external stakeholders (regulators, auditors, and members) regarding the status of the enterprise Business Continuity management and information technology disaster recovery program, including annual reporting, audit report responses and member requests.
• Review and approve vendor Business Continuity management risk assessments.
• Collaborate with other FHLB system bank representatives and share effective Business Continuity or cyber incident response approaches, regulatory trends, or common deliverables.

Skills/Knowledge:

• Bachelor's degree in business or related field, or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired.
• Minimum 6 -10 years Business Continuity program management experience strongly preferred.
• Experience managing Business Continuity programs in a regulated financial industry strongly preferred.
• Experience with contingency planning principles, strategies, and best practices with demonstrated experience in developing and maintaining Business Continuity plans and procedures, conducting business impact assessments, and organizing and overseeing Business Continuity exercises preferred.
• Effective communication (oral, written), influencing, and presentation skills are required to effectively communicate Business Continuity concepts to all levels within the Bank, technical and non-technical staff, Board of Directors, and with outside vendors and clients.
• Proficient in the use of basic office software to include MS Office suite.
• Self-motivated, strategic thinker capable of tackling complex problems and working with minimal supervision.
• Business Continuity certification is preferred.
• Experience in emergency response and management practices for multi-tenant, high rise buildings preferred.
• Needed competencies: Instills trust, customer focus, drives results, strategic mindset.

SALARY RANGE: $150K - $172
The Federal Home Loan Bank of San Francisco is an Equal Employment Opportunity employer and is committed to a diverse workforce. We value and actively seek to recruit, develop, and retain individuals with varied backgrounds and experiences reflecting the full diversity of the communities that we serve. It is the policy of the Bank to comply with all applicable laws concerning the employment of persons with disabilities.
Salary ranges reflect the base salary that the Bank reasonably expects to pay for a given role and is not inclusive of annual incentive award opportunities, retirement benefits or the value of other health and welfare or other ancillary benefits. We consider many factors when determining base salaries such as individual background and experience, the competitive environment, education, particular skill set(s), and industry and institutional knowledge.
The Bank is committed to offering all team members challenging and engaging work with market competitive pay, retirement, and benefit offerings. In support of this commitment, the Bank routinely engages in market competitive benchmarking surveys and analysis to ensure our team members continue to be paid fairly and competitively.