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Form of workRepublic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world.
We are Sustainability in Action — our promise to be environmentally responsible and to help our customers be environmentally responsible too.
Why choose Republic?
Joining Republic isn’t just about taking on a new job, it’s about making a commitment to create a more sustainable world together. Our people provide an essential service, serving and impacting customers, neighborhoods, and communities everywhere.
As a company, we are proud of our values and encourage those who share in our aspirations to join our team:
- We protect our colleagues and communities through safe practices everywhere, every day.
- We are committed to serving our customers and communities by going above and beyond to exceed expectations.
- We take action to improve neighborhoods and communities by being environmentally responsible and creating a more sustainable world.
- We are driven to deliver results in the right way.
- We encourage a human centered culture that honors the unique potential and dignity of every person.
POSITION SUMMARY: As a member of the Digital Operations team, the Senior Analyst, Digital Operations plays a key role in the creation of future-state products and processes that will ultimately transform service delivery at Republic Services. Working closely with Operations, IT and other cross-functional stakeholders, the Senior Analyst, Digital Operations helps drive the development and deployment of digital products and operational strategies. The Senior Analyst, Digital Operations supports the team by leveraging their project delivery skillset and understanding of Republic operations to aid the creation and field socialization of project outputs, ultimately driving field solutions and business value.
PRINCIPAL RESPONSIBILITIES:
Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization.
Serve as Product Owner for one or more scrum teams.
Supports groups of internal and external resources across all phases of solution delivery including planning, requirements, development, and implementation to drive customer-facing and productivity enhancing capabilities.
Supports the development, deployment, maintenance, and on-going evolution of technologies and tools designed to improve operational efficiency for a specific line of business.
Lead team scrums to define product vision, roadmap, and growth opportunities, and communicate with stakeholders throughout the project.
Responsible for creation of process documentation, project content, and inputs into project deliverables.
Responsible for advocating for and socializing project deliverables with key stakeholders.
Supports planning and facilitation of business working sessions, resulting in changes to the product backlog.
Participates, facilitates, or leads multiple aspects of technology and process delivery (analysis, requirements, design, testing, training, release management, support, etc.).
Attends internal core team working sessions to provide insights and knowledge into business requirements, future-state process definition, and scope/approach for product testing.
Conducts working sessions with extended field team members/subject matter experts to address gaps/open items in product creation.
Performs user testing sessions and recommends product improvements
Facilitates proof-of-concept and pilot activity to validate solutions and benefits.
Aligns business and IT stakeholders of product functions and objectives through clear and concise communication.
Maintains excellent understanding of the needs of operators in the field through work with drivers, dispatchers, supervisors, and other relevant subject matter experts.
Facilitates socialization of deliverables with defined stakeholders to ensure their buy-in on content.
This position may require travel by air, car and/or other modes of transportation up to 10% of the time.
Performs other job duties as assigned or apparent.
QUALIFICATIONS:
Balance of technical knowledge and business acumen.
Familiar with organizational and project change management processes.
Previous experience organizing and supporting a diverse group of contributors and stakeholders to achieve objectives.
Experience utilizing Agile Project delivery methodologies.
Ability to develop a deep understanding of current-state operational processes, pain points, and areas of opportunity by asking high value questions, engaging in active listening, and probing.
Demonstrate ability and willingness to adjust and adapt to changing conditions.
Results oriented and good time management skills with an ability to understand key milestones and objectives while leading groups of internal and external resources to meet project goals.
Grasps concepts quickly, adheres to work schedule and follows through on challenges as they arise
Written and verbal communication skills, with the ability to create, process, and design content in PowerPoint, Word, Excel, and Visio
Maintains a positive outlook and works well in a team-oriented environment
MINIMUM QUALIFICATIONS:
3-5 years’ experience in a support role with a top-tier consulting, transportation, or logistics firm.
Rewarding Compensation and Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.
