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Form of workJob Description
We are in search of a customer-oriented Call Center Supervisor who can lead, train, and manage a team of call center agents in its day-to-day operations. The position is located in Addison TX. The candidate will be in charge of directing and assessing their work to maximize performance. Salary + bonuses. Monday through Friday. Short work day on Fridays.
Responsibilities:
*Ensure proper staffing by hiring and training call center employees.
*Make sure employees comply with all call center policies.
*Prepare call and answer scripts for employees.
*Perform employee assessment and performance evaluations on a regular basis.
*Organize seminars and workshops for employees to attend.
*Report to senior management on a weekly basis.
*Study data on main customer issues and draw up plans to solve such issues.
*Continually improve current processes to increase productivity and customer satisfaction.
*Oversee the correct filling and documentation on procedures of employees.
*Develop a strong understanding of the company's products.
Requirements:
5+ years of call center experience
1+ years of experience managing a team of agents in a call center
Customer service minded
Excellent communication and leadership skills
Understanding of performance evaluation on procedures
Good problem-solving and analytical skills
We are a success-oriented business intermediary that provides business opportunity consulting, merger & acquisition services, and analysis, as well as having transaction specialists to help businesses -- Main Street & Middle Market -- to find qualified buyers (serious and can be financed) or appropriate businesses to acquire (with good returns on the investment). https://iagmerger.com
