New Store Opening - Hiring Managers And Supervisors

Founded in 1968, M&M Thrift Management Company, which operates 27 stores in ten states across the U.S., is a dominant leader in the fast-growing retail thrift industry.

Job Summary

Red, White, and Blue Thrift is excited to announce our New Store Opening in Arlington in May 2024! We are hiring for all positions now, including store leadership positions. As a member of the store leadership team at RWB Thrift, you will play a crucial role in supporting the overall operations and success of our thrift store. Working closely with the senior leadership team you will contribute to creating a positive and dynamic work environment, ensuring exceptional customer service, and maximizing sales opportunities.

Key Responsibilities

Versatile Staffing Support:

• Available to fill various positions during low staffing levels to uphold backroom production standards.
• Perform office tasks, aid in production, and assist with register duties as needed.

Customer and Employee Interaction:

• Address inquiries from customers, donors, and employees.
• Maintain positive and professional relationships with all divisions of the company.

Human Resources Support:

• Assist in recruiting, hiring, onboarding, and training new employees.
• Implement an "open door" policy, allowing employees to express concerns without fear of retaliation.
• Resolve and document employee concerns and incidents while ensuring confidentiality.

Store Operations:

• Assume responsibility for Store Opening and closing, including securing assets.
• Set and uphold high performance standards, emphasizing attention to detail and completeness.
• Assist in managing the labor schedule, organizing staff, monitoring attendance, and minimizing overtime expenses.
• Efficiently run the store and manage the sales floor and backroom in the absence of management.
• Ensure compliance with all company policies, procedures, and State and Federal laws, including wage and hour, human rights, and equal employment opportunities.
• Maintain store security, understanding proper apprehension and prosecution procedures.

Team Leadership:

• Promote and monitor quality service among staff through training and leading by example.

Communication and Administrative Skills:

• Demonstrate excellent verbal and written communication skills.
• Utilize computer - proficient in MS Office and Teams.

Work Ethic and Independence:

• Work under pressure, meet deadlines, and maintain a positive attitude while providing exemplary customer service and fostering a team-oriented attitude.

• Work independently and carry out assignments to completion within given parameters and standard accepted practices.

Qualifications

• High school diploma or equivalent.
• Previous experience in retail, warehouse, logistics, or related fields preferred.
• Strong organizational and time management skills.
• Excellent communication and customer service skills.
• Store Manager: 5 years of managerial experience
• Assistant Manager: 3 years of supervisory or managerial experience
• Supervisor: 1 year of supervisory or managerial experience

Physical Requirements

• Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Physical Strength: Must have the ability to occasionally lift and carry up to 40-70 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Endurance: Able to stand for extended periods of time.
• Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.

Work Environment

• Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.

• Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
• Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
• Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Language Requirements

Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and Supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.

Other Requirements

Dependability: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.

Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.

Customer Focus: Effective performers possess a strong customer focus. They demonstrate empathy, active listening, and responsiveness to ensure customer satisfaction, even if they cannot meet the customer's request.

Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.

Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.

Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.

Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.

Team Player: Effective performers are team oriented. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements.

Informal Communication: Effective performers clearly and articulately convey information to others in casual or informal situations. They understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately.

Resilience: Effective performers are able to recover from mistakes or adjust easily to change. They sustain efforts to do or achieve something despite difficulties, failure, or opposition.

Professionalism: Effective performers conduct themselves in a manner that is consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.

M&M Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.

In accordance with state laws, any salary range provided is our reasonable estimate of the base compensation for the role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.

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Job Type: Full-time