Manager, Warehouse Technology Support & Operations

Overview
Crate and Barrel Company Intro:
We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making-and our story is still unfolding.
We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a/n Manager, Technology Support (Distribution Centers / Warehouses)
This is an on-site People Leader position based out of our Romeoville Distribution Center.
Responsibilities
A day in the life as a Manager, Technology Support...

• Understanding, Testing, and Defining the standard ecosystem of supported end user technology for the Supply Chain environment
• Researching industry trends and lead "Proof of Concept" activities for the support organization.
• Establishing, communicating, and enforcing strict asset management policies and procedures for Technology
• Monitoring staffing levels to ensure adequate coverage across a highly dispersed environment
• Coaching associates to ensure quality support is provided across all locations.
• Managing and driving improvements in productivity, quality and cost
• Resolving incidents and work orders escalated to the end-user support team from the Service Desk
• Meeting with key business stakeholders on a regular basis to provide updates on device standards and continuous improvement activities
• Providing backup support for other Technology leaders across the team
• Partnering with IT security and compliance on key deliverables and actions

What you'll bring to the table...

• Ability to work with minimal supervision
• Deep industry experience on technologies in the warehousing end user space
• Excellent written and verbal communication skills with the ability to effectively interact with all stakeholders including senior leadership
• Strong attention to detail and creative problem-solving skills
• Strong familiarity with key ITIL disciplines (Incident, Problem, Change) and service management platforms (Jira Service Management)
• Advanced working knowledge of end-user technology including:
• Handhelds/printers:Zebra, Honeywell, Apple
• OS and patching: IOS, Android, Windows
• MDM Software: WorkspaceOne or equivalent
• Demonstrated ability to attract and retain a successful talent pool

We'd love to hear from you if you have...

• College degree in the field of computer science and/or 5+ years' equivalent work experience in supply chain end user support
• A minimum of 3 years previous experience leadership experience
• Strong experience with ITIL or formal operations management practices
• Experience managing 3rd party providers to deliver key capabilities
• Experience in process design and driving organizational change