Manager Training and Operations Excellence, Bonefish Grill

The Training Manager is responsible for overseeing and managing assigned training initiatives. This includes testing and integration of operations-based projects and developing solutions to support operational excellence for topline growth and margin improvement. This individual works closely with cross-functional teams within and outside the concept to develop, implement, and manage these projects while focused on the brand's growth priorities. The Training Manager also maintains a repository of operational execution standards and serves as an information consultant for the brand and contributing departments.
ESSENTIAL DUTIES
• Fosters a culture within the team that encourages growth and learning.
• Guides the team through change, such as implementing new processes or procedures.
• Leads cross-functional teams to complete brand strategy projects.
• Clearly defines the objective of all initiatives and ties them back to the operational priorities.
• Serves as liaison for contributing departments and communications initiatives.
• Assists in operations deployment to ensure effective and successful implementation of initiatives.
• Uses problem-solving skills to identify issues, develop solutions, and implement changes.
• Improves operational performance by integrating initiatives that simplify process and drive out complexity.
• Identifies and analyzes knowledge and performance gaps and implements solutions developed through collaboration with the CDR training team.
• Develops training programs that are flexible and fit team members' work environment.
• Enhances brand competitiveness through innovative ideation, trial and tracks the progress and impact of programs deployed.
• Leads in the creation and improvement of existing systems and processes which add value to the organization.
• Engages the field through effective, persuasive communication that is tailored to the audience and timed for success.
• Manages project timelines, milestones, budget, and ensures leadership alignment.
• Communicates BBI and brand values and leads team to adhere to those values.
• Exemplifies BBI Principles & Beliefs.
REQUIREMENTS
• Managing Partner or Senior Level Manager experience preferred.
• Demonstrates self-awareness and adapts style to meet expectations and positively influence others.
• Champions continuous innovation and focuses attention on improving processes and outcomes.
• Embraces the diverse cultures, backgrounds, and experiences of Team Members and commits to supporting an inclusive environment.
• Engages others and inspires action through effective, persuasive communication.
• Ability to lead change and influence others to embrace it.
• Strong technological and productivity skills (i.e., Word, Excel, PowerPoint, Publisher, Monday.com)
• Strong analytical, interpersonal, and written/verbal communication skills.
• Excellent project management, time management and organizational skills, and ability to adapt in a fast-paced, changing environment.
• Self-motivated, able to work independently and navigate through ambiguity to provide solutions.
• Interested in self-development and invests time in professional growth of self and others.
• Collaborates with team members to create the best solutions and provides check-ins along the way to ensure alignment and buy-in.
• Engages audience using instruction when improving systems or implementing initiatives.
• Must thrive on working under deadlines toward specific goals.
EDUCATION
• Bachelor's degree preferred.