AddressAltice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
As the Manager of Retail Operations and Development, you will lead strategic retail initiatives and retail tools/technology. This role is equal parts product management and program management. You will be responsible for be responsible for developing and launching innovative retail tools and technology that will enable us to continue to a great employee and customer experience, while also driving new initiatives forward.
You’ll lean on your experience managing products and programs from concept to launch to develop roadmaps for strategic initiatives and the tools/technology in retail. Your recommendations are based off data, and you know how to be agile and prioritize solutions that drive results. As a leader, you must be able to collaboratively foster innovation from your team and develop strong cross-functional partnerships with sales leaders, sales operations, sales enablement, product, analytics, IT, finance, procurement, external technology partners, and more. This role reports to the Director of Retail Operations and Tools.
Responsibilities
- Manage a wide set of solutions simultaneously through the product lifecycle, from concept and ideation, to testing, launch, and continuous optimizations
- Strong partnership with Sales Ops Engagement teams to ensure seamless integration of all front-end and back-end retail sales applications including in-store technology (e.g., digital content management, customer check-in systems, sound systems) and sales systems (e.g., POS systems, billing systems, CRM Software/Salesforce)
- Build and manage strategic initiatives for retail (e.g., focus groups, leadership training)
- Negotiate and partner with 3rd party technology companies
- Partner with cross-functionals to understand what cross-platform capabilities we need to build for working efficiencies
Qualifications
- Bachelor’s degree required
- 7+ years of technical experience, Product Management, Program Management, or related field
- 2+ years of people management experience
- Experience with Microsoft Excel, PowerPoint and front-end and back-end sales systems, including but not limited to, POS systems, CRM systems, and sales automation tools
- Experience with project management software (Microsoft Project, Trello, Jira etc)
- You’ve led successful development and implementations of large and complex initiatives, including proactively identifying obstacles and roadblocks and influencing solution implementation across teams
- Proactive, self-motivated, self-sufficient with strong collaboration and teamwork skills
- Strong project/program management skills and ability to pair strategic thinking with execution excellence
- Excellent written and verbal communication skills with the ability to translate complex data-points into easily consumable insights
- Curious and detail oriented – leave no stone unturned, but has the business acumen to prioritize actions
- Desire to grow and learn!
- Willing to travel up to 25% to be regularly present in the Optimum field across the footprint
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $96,020.00 - $153,632.00 / year. The rate/Range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.
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