Manager - Quality Control

SUMMARY:
The Manager of the Quality Resource Center is Motion Industries' management representative in matters related to and involving the company's ISO 9001 certified Quality Management System (QMS). The Manager of the Quality Resource Center provides direct supervision of the Quality Specialists in the day-to-day operation of the department, and ensures all activities associated with the management, maintenance, and improvement of the company's ISO 9001 quality system are planned and implemented in accordance with governing policies, directives, and standards. The Manager also serves as the liaison between the company, its branch locations, and customers in matters related to quality. In addition to these primary responsibilities, the Manager is also responsible for the department's administrative responsibilities, budgeting, planning, and ensuring the Quality Resource Center team are trained to current QMS methodologies and techniques, especially those related to the maintenance and auditing of quality systems.
JOB DUTIES

• Collaborates with the upper management team to set quality benchmarks for the company.
• Reads, interprets, and applies guiding standards, procedures and specifications that govern and impact the company's QMS.
• Creates performance and system guidelines that are harmonious with typical industry standards and customer expectations of service quality.
• Performs and/or reviews internal audits of the company's QMC to assess compliance to governing standards, company policies and procedures, and other guiding specifications.
• Obtains, evaluates, and communicates data relevant to the health and operational status of the company's QMS. Reviews and interprets data relevant to the quality system to ensure its accuracy and to identify potential improvement opportunities and efficiency gains to drive time and cost savings without sacrificing the quality experience for the customer.
• Obtains and inspects required evidence to support audit conclusions. Identifies audit findings and explains to various levels of branch management and staff. Offers solutions to issues raised by the ISO certification body or customer quality representatives.
• Provides written reports of issues vital to the department and the QMS and makes recommendations for correction or improvement to upper management.
• Evaluates and makes recommendations regarding internal processes as they relate to company policies and procedures that impact the customer experience. Leads the Quality Resource Center team in keeping existing policies, procedures and forms up-to-date and relevant to the company's operations and guiding standards. Implements plans for new and modified compliance procedures, policies, and programs, as needed.
• Creates, maintains, and stores relevant documented information to show evidence of compliance to QMS requirements.
• Communicates QMS requirements and system compliance information to internal stakeholders. Creates reports, presentations, and charts to communicate performance metrics and other elements associated with QMS activities to relevant stakeholders.
• Assists branch locations in fulfilling customer inquiries on matters related to the QMS.
• Manages employee resource requirements to include hiring, training, performance evaluations, coaching, and mentoring.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE
Typically requires a bachelor's degree in a related field and five (5) or more years of related experience.
KNOWLEDGE, SKILLS, ABILITIES

• A solid background in Root Cause Analysis (RCA) and data-based analytics to solve problems. Lean Six Sigma, 5-Whys or experience with other RCA tools is preferred.
• Knowledge of market trends and conditions and how an effective and vibrant quality system can help the company achieve its strategic goals.
• Proficiency with Microsoft Outlook, Word, PowerPoint, and Excel.
• Basic project management skills, including time management, developing plans, taking initiative and meeting deadlines.
• Good oral and written communication skills. Ability to communicate effectively among the team, peers, and with internal and external customers.
• High attention to detail, excellent analytical skills, and sound judgment. An exceptional level of drive and passion for results.
• A team leader with the ability to inspire others to achieve established objectives and goals.
• Ability to express ideas and concerns in a clear, confident, and concise manner.
• Ability to prioritize tasks, delegate, and build a team focused on building the company brand, meeting or exceeding expectations of service, quality, and delivery.
• Possesses a mindset focused on the principles of Continuous Improvement and Risk Assessment.
• Strong ethical standards and a high level of integrity. Leads by example.

PHYSICAL DEMANDS:

• Ability to travel up to 20% of the year - including internationally (Canada & Mexico).

LICENSES & CERTIFICATIONS:

• Certified Manager of Quality/Organizational Excellence (CMQ/OE) certification preferred.

SUPERVISORY RESPONSIBILITY: 0-5 Direct Reports
BUDGET RESPONSIBILITY: Yes
COMPANY INFORMATION:
Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
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GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.