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SalaryDigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. The package includes a comprehensive health insurance plan featuring a low co-pay and no deductible plan as well as dental, vision, life, and long-term disability coverage; flexible spending accounts; competitive paid time off; relocation assistance; 401(k) and profit sharing; and education advancement. To learn more, visit our benefits and perks page .
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Position Overview: The Manager, Production Support is responsible for managing and developing leaders of people and potentially individual contributors. This position ensures business objectives aligning to PDC strategy and policy are accomplished through established, implemented and executed plans & tactics.
The position's focus is on maintaining, coaching, and developing staff, communicating PDC objectives and expectations, and monitoring the progress of projects and initiatives, taking appropriate action when needed. This position will also be responsible for building and maintain relationships with different business partners from around the organization to ensure overall customer satisfaction.
Responsibilities:
Schedule: Monday- Friday 8:30 pm- 5:00 pm
Job Description
• Manage a group of employees; primarily manages employees at seasoned / professional level. Develop team members through the use of strategic delegation. Accountable for the performance of a team within own discipline based on departmental strategy & goals
• Develop and administer plans and procedures for the Control Room; adapt plans to address resource and operational challenges
• Oversee planning and organization of Production Support activities. Participates in developing Production Support goals, objectives, and measurements in alignment with PDC strategy
• Lead, plan and organize department staff meetings. Provide business and team updates. Ensure that action items are completed in a timely manner
• Evaluate reports, decisions and results of department in relation to established goals. Recommend new approaches for continual improvements in efficiency and service of the department
• Build key partnerships within the organization to ensure understanding of broad business strategy and impact to the PDC and vice versa
• Act as a change agent who is able to gain consensus and influence action
• Identify opportunities for team and|or supervisor development (e.g. hard or soft skill) to ensure industry and corporate standards are met; partner when|where appropriate to develop and organize development activities
• Monitor and evaluate performance dashboards and reports; determine root cause of issues & propose|lead recommendations & implementation for resolution
• Provide direction and guidance to employees and manage issues appropriately. Partner with Human Resources (HR) when needed
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
• Ability to travel - domestically and internationally as needed|requested
• May lead|participate on cross-functional committees, task forces
Position Specific Info
• Manage and direct Control Room Specialists to coordinate and direct daily tasks to accomplish daily service goals and aging orders.
• Provide leadership, mentoring and coaching for Control Room Specialists and PDC employees
• Manage and direct Control Room Specialists to monitor manage the inbox to help make sure we are meeting the needs of customers both internal and external.
Build and maintain relationship with business partners from outside of the PDC to ensure we continue to meet the needs of our customers both internal and external.
Additional Work Experience:
4 + years of management experience
5+ years of DigiKey and/or industry experience in Order Fulfillment people leadership (preferred)
6+ years of relevant work experience (preferred)
Demonstrates strong presentation skills for a variety of audiences, including executive management
Demonstrates strong understanding of DigiKey processes and procedures
Demonstrates ability to understand and analyze reports as well as confidence to make recommendations
Demonstrates ability to actively participate as a member of the DigiKey Management Team to meet departmental goals
Demonstrates a high level of confidentiality
Demonstrates professionalism and ability to communicate at all levels within the organization
Ability to work independently with minimal direction
Expert in time, resource management with strong written and verbal communication skills
Strong representative of sense of accountability and ownership; ability to lead your business and clearly communicate the results back to the organization
Education
• High school Diploma or GED
• 2-year degree in Management, Business Administration, or similar area of study (Preferred)
Physical Requirements:
DigiKey Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .
Know Your Rights: Workplace Discrimination is Illegal
Pay Transparency
______________________________________________________________________
Position Overview: The Manager, Production Support is responsible for managing and developing leaders of people and potentially individual contributors. This position ensures business objectives aligning to PDC strategy and policy are accomplished through established, implemented and executed plans & tactics.
The position's focus is on maintaining, coaching, and developing staff, communicating PDC objectives and expectations, and monitoring the progress of projects and initiatives, taking appropriate action when needed. This position will also be responsible for building and maintain relationships with different business partners from around the organization to ensure overall customer satisfaction.
Responsibilities:
Schedule: Monday- Friday 8:30 pm- 5:00 pm
Job Description
• Manage a group of employees; primarily manages employees at seasoned / professional level. Develop team members through the use of strategic delegation. Accountable for the performance of a team within own discipline based on departmental strategy & goals
• Develop and administer plans and procedures for the Control Room; adapt plans to address resource and operational challenges
• Oversee planning and organization of Production Support activities. Participates in developing Production Support goals, objectives, and measurements in alignment with PDC strategy
• Lead, plan and organize department staff meetings. Provide business and team updates. Ensure that action items are completed in a timely manner
• Evaluate reports, decisions and results of department in relation to established goals. Recommend new approaches for continual improvements in efficiency and service of the department
• Build key partnerships within the organization to ensure understanding of broad business strategy and impact to the PDC and vice versa
• Act as a change agent who is able to gain consensus and influence action
• Identify opportunities for team and|or supervisor development (e.g. hard or soft skill) to ensure industry and corporate standards are met; partner when|where appropriate to develop and organize development activities
• Monitor and evaluate performance dashboards and reports; determine root cause of issues & propose|lead recommendations & implementation for resolution
• Provide direction and guidance to employees and manage issues appropriately. Partner with Human Resources (HR) when needed
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
• Ability to travel - domestically and internationally as needed|requested
• May lead|participate on cross-functional committees, task forces
Position Specific Info
• Manage and direct Control Room Specialists to coordinate and direct daily tasks to accomplish daily service goals and aging orders.
• Provide leadership, mentoring and coaching for Control Room Specialists and PDC employees
• Manage and direct Control Room Specialists to monitor manage the inbox to help make sure we are meeting the needs of customers both internal and external.
Build and maintain relationship with business partners from outside of the PDC to ensure we continue to meet the needs of our customers both internal and external.
Additional Work Experience:
4 + years of management experience
5+ years of DigiKey and/or industry experience in Order Fulfillment people leadership (preferred)
6+ years of relevant work experience (preferred)
Demonstrates strong presentation skills for a variety of audiences, including executive management
Demonstrates strong understanding of DigiKey processes and procedures
Demonstrates ability to understand and analyze reports as well as confidence to make recommendations
Demonstrates ability to actively participate as a member of the DigiKey Management Team to meet departmental goals
Demonstrates a high level of confidentiality
Demonstrates professionalism and ability to communicate at all levels within the organization
Ability to work independently with minimal direction
Expert in time, resource management with strong written and verbal communication skills
Strong representative of sense of accountability and ownership; ability to lead your business and clearly communicate the results back to the organization
Education
• High school Diploma or GED
• 2-year degree in Management, Business Administration, or similar area of study (Preferred)
Physical Requirements:
- Occasionally climb stairs
• Able to reach with hands and arms above shoulder level
• Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
• Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
PDC
• Capable of spending 8-10 hours walking/standing on concrete
• Capable of lifting up to 50 lbs. from floor to shoulder height
• Regular and consistent attendance due to need to access physical equipment
DigiKey Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com .
Know Your Rights: Workplace Discrimination is Illegal
Pay Transparency
