Product Support Engineer

Data Sciences International, Inc. (DSI) an affiliate of Harvard Bioscience in St Paul, MN is seeking to hire a full-time Product Support Engineerto assist our customers and understanding our product and service offerings. Our customers include companies in the Life Sciences industry, Pharmaceutical and Biotech companies, Contract Research Organizations, Universities and other publicly funded research institutes. The Technical Support Engineer enjoys a competitive salary plus benefits. Our benefits include medical, dental, vision, short-term and long-term disability, paid time off, and a 401k plan. Additionally, we offer Freedom Flextime, onsite fitness, and beautiful walking paths. If you have a degree in electrical engineering, biomedical engineering, software related to life sciences (physiology), or computer science degree with emphasis on instrumentation, apply today!

ABOUT DATA SCIENCES INTERNATIONAL

Data Sciences International (DSI) the world leader in physiologic monitoring and acquisition & analysis software provides a complete preclinical platform to assess physiological data for a variety of research projects. DSI is the leading provider of telemetry systems, pulmonary solutions, associated software platforms, and services. Our technology is used for preclinical research allowing scientists to evaluate the safety and effectiveness of treatments before they move on to clinical trials. Ultimately, the knowledge gained using DSI technology helps improve animal and human lives.

At DSI the working environment is focused on excellence in everything we do and the basic values of inspiration, innovation, and integrity. Information is openly shared and political behavior found in many other organizations is shunned. DSI is proud of its employees. This is why we offer competitive compensation and a generous benefits program.

A DAY IN THE LIFE AS A TECHNICAL SUPPORT ENGINEER

As a Technical Support Engineer based in St. Paul, MN you provide our customers with the understanding of the capability and functionality of our products, the quick resolution of any issues that may arise, any training needs, and the startup or installation of our products. 75% of this position involves in office phone call and e-mail communication, with up to 25% travel within the contiguous United States.

QUALIFICATIONS:

• Bachelor's Degree in electrical engineering, biomedical engineering, software related to life sciences (physiology), or computer science degree with emphasis on instrumentation.
• 0-2 years' experience, preferably working in the life science sector as technician or scientist using or managing instrumentation & monitoring systems.
• Willingness and aptitude to identify, diagnose and resolve problems with customers, by phone, email and in person. Strong communication skills together with good customer relations and customer skills are essential.
• Ability to install, test and troubleshoot DSI related products and software, as well as Microsoft Windows and Windows based applications such as MS SQL, OS security configuration. Familiarity with Network support and troubleshooting. Understanding of electronics with a Radio Frequency aptitude would be a plus.

Have you worked in a customer service role? Do you enjoy helping customers solve problems? Do you have experience with Microsoft Windows and Windows based applications such as MS SQL, OS security configuration and familiarity with network support and troubleshooting? If so, apply today!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this position, please fill out our initial 3-minute mobile friendly application. We look forward to meeting you!

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER/VETERAN/DISABILITY

FLSA: Exempt

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.