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Form of workJoin the Staffing & Growth Team within Card Technology’s Management and Operations Organization! It’s an exciting time to be in Technology, especially Card Tech, as we transform the way we do business and deliver effortless digital experiences to our customers.
The Business Management and Operations office drives horizontal key initiatives that support 4,000+ associates and nearly 1,000 non-associate workers across multiple geographies and multiple business domains. This Process Manager position will focus on executing and designing processes for effectively managing Card Tech’s very large and very dynamic Non-Associate workforce. You’ll use your exceptional project management and communication skills, and your experience in developing data-informed solutions to challenges both simple and complex, to help Card Tech leaders and hiring teams achieve their Non-Associate workforce goals.
Responsibilities:
Develop, implement, and execute processes and procedures to optimize Non-Associate labor management within Card Tech, with an eye toward continuous improvement and efficiency
Collaborate with cross-functional partners (including Card Tech Chiefs of Staff, Labor Champions, COF Tech Top of House, Communications, Real-Estate, Enterprise Supplier Management (ESM), Flexforce, Legal, and Finance) to identify and address any issues or challenges related to Card Tech’s Non-Associate workforce
Communicate regularly with internal stakeholders and external partners to provide updates on Non-Associate Labor processes and operational guidance; identify and address communication gaps with key partners; and constantly work to increase the overall knowledge and understanding of Non-Associate labor management within Card Tech
Track and report on Non-Associate labor workforce metrics and operational effectiveness, including staffing levels, cost analysis, supplier performance, process efficiency, etc.
Leverage efficient staffing strategies to help staff teams with high-quality Non-Associate talent quickly and effectively, e.g. bulk hiring events, talent skills & capabilities tracking, mobilization of existing talent, etc.
Monitor and analyze data related to the Non-Associate workforce, and use thoughtful insights to provide recommendations and to help leaders make informed staffing decisions that meet their needs in the short- and long-run
Drive cost efficiencies through supplier performance tracking and management and reporting to our tower partners and their hiring teams
Partner with the Management & Operations automation & data team to enhance Card Tech’s Non-Associate workforce processes and planning capabilities through the development of innovative data solutions and process automation
Stay up to date on industry trends and best practices related to Non-Associate workforce management
Represent Capital One and its values in all interactions with Non-Associate workers and our external partners, including vendors
Serve as Card Tech’s primary point of contact for any questions or concerns related to Non-Associate Labor management policy and practices
Here’s what we believe will help you be successful in this role:
A drive to innovate and improve on existing systems and processes
Collaborative, team player attitude with ability to navigate and influence across levels internally and external to our organization
Blend of strategic and tactical thinking to balance overall objectives and priorities with needs and logistics
Strong project and program management skills
Exceptional communication skills
A keen interest in analyzing data and using data insights to uncover opportunities, track performance, and drive decision making
Entrepreneurial ability to identify and prioritize opportunities in ambiguous contexts
Manage workload of multiple projects and meet deadlines with minimal direction and supervision
Basic Qualifications:
High School Diploma, GED, or equivalent certification
At least 4 years of Process or Risk Management experience
At least 2 years of Continual Improvement experience
Preferred Qualifications:
Lean, Six Sigma, or Business Process Management certification
5+ years of experience in Process management
3+ years of experience in Project management
1+ years of experience working with Product and Technology teams
Bachelor’s Degree
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
