Manager Outside Plant Production and Quality Assurance

Comporium is a diversified communications company providing a Quintuple Play of five services -- voice, video, data, wireless and security -- at the retail level; as well as, providing security monitoring and media services for its industry customers. Under this concept, the Comporium Group is uniquely positioned to offer customers a one-stop-shopping for all their communications needs.
RESPONSIBILITIES

• Monitor and evaluate all OSP functions for quantifiable performance to established Key Performance Indicators. Identify performance gaps, work with Process Management and Process Owners to plan and execute performance improvement using the correct processes and tools.
• Monitor and evaluate Network Reliability to ensure OSP products and services meet Technical and Customer Service performance specifications. Identify performance gaps, work with Process Management and Process Owners to plan and execute performance improvement using the correct process and tools.
• Maintain an established planning and reporting relationship with Comporium's IT team. Responsible for improving automation and continued optimization of all processes impacted by OSP Workgroups.
• Plan, prepare and execute training for Technical and Operational practices to support Continuous Improvement Initiatives.
• Provide superior service to all customers, internal and external. Maintain a strong positive and collaborative relationship with Management and all individual performers in workgroups involved in all OSP impacted processes. Always maintain a big picture perspective.
• Provide strong leadership in all situations. Inspire change and growth through personal humility and a relentless will to win. Understand the greater good and always act with that understanding.
• Complete projects as assigned by Executive Vice President of Technology and Facilities

REQUIREMENTS

• Bachelor's Degree preferred or 15 years' experience in job related field
• Certified Master Trainer, financial acumen, data collection and analysis, process management, at least 5 years in leadership role in the telecommunications industry
• Black Belt certified through an accredited program. Ability to perform and successfully deploy LSS tools.
• Must have the ability to challenge the team to achieve goals. Must have excellent communication and listening skills.
• Responsible for consistently finding ways to improve the organization's processes and structures. Skilled in understanding scientific and technical data. In depth knowledge of quality control procedures. Must have expert skills to organize data, conduct detailed analysis, and launch Process Improvement Initiatives.
• Lean Six Sigma Certification
• Strong Leadership Skills
• Expert Knowledge in Company Processes
• Must be a self starter and self motivator
• Able to identify opportunities for process improvement and the determination to see it completed
• Must be able to lift up to 70 lbs., climb, stoop, kneel, crouch, crawl, work outdoors, work in confined spaces and occasional evenings and weekends.

We firmly believe that our company is only as good as the people we employ. Join a company that values its employees and rewards them for a job well done!
Equal Opportunity Employer/Contractor