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Form of workJob Description
Are you ready to lead a dynamic team of Outbound Sales professionals to new heights? Financial Partners Credit Union is looking for a results-driven, innovative, and passionate Manager to drive our credit union membership growth through Outbound Sales excellence.
This role is perfect for someone who thrives on strategic thinking and strives for continuous improvement in a fast-paced, collaborative environment. If you're ready to make a significant impact, keep reading!
Your Impact:
Lead a High-Performing Team: You'll have the opportunity to inspire and manage a team of 5-10 Outbound Sales Specialists, all committed to creating exceptional member experiences and expanding our credit union family.
Strategic Vision: Your expertise will guide us towards achieving our business goals through cutting-edge calling strategies that connect with both existing and potential members.
Coaching and Development: You'll foster a culture of personal excellence by coaching your team on sales and service best practices, ensuring every member interaction is a memorable one.
Drive Results: As the key driver of success, you'll report on our Outbound Sales activities to senior management and take the lead in setting and achieving strategic priorities.
Innovative Process Improvement: Leverage daily insights to refine processes and deliver outstanding results. Your ideas and observations will shape our future success.
Effective Communication: Be a communicator extraordinaire - keep your team informed and ready to provide exceptional service as you implement key priorities and process changes.
Requirements:
Education: Bachelor’s degree or equivalent in related education and experience.
Experience: A minimum of 2 years of contact center management experience, preferably related to Outbound Sales, and a minimum of 3 years in sales management.
CRM Skills: Familiarity with customer relationship management systems like Salesforce and Zendesk.
Tech-Savvy: Proficiency with omnichannel contact center platforms and automated sales and service solutions.
Communication Skills: Exceptional verbal and written communication skills, plus the ability to work collaboratively at all levels.
Organization Skills: Stellar organizational, time management, and problem-solving abilities, even in a fast-paced environment.
Team Player: The ability to lead and collaborate within a team, dedicated to achieving results.
Language Skills: Fluency in English (reading and writing) is a must.
Tech Proficiency: Microsoft Office skills (Outlook, Excel, Word) and the ability to manage multiple system programs simultaneously.
Ready to embark on an exciting journey with us? Apply now, and let's elevate our Outbound Sales game together! Financial Partners Credit Union is committed to upholding the highest ethical standards, and we're looking for partners who share our unwavering values. Join us in making a difference!
Financial Partners Credit Union is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
