Address
Form of work
SalaryOverview:
Position Summary
Print Operations:
Team Management:
Process Improvement:
Compliance and Security:
Administrative Duties:
Qualifications
Who We Are
Wipro is continuing to grow in 2024! More opportunity for advancement too!
Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading, publicly traded, global IT Solutions and Services company with over 200,000 dedicated employees serving clients across multiple continents and over sixty countries.
We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
Work Location – Onsite 4110 George Rd., Tampa, FL 33634
Work Authorization – U.S. Citizen or U.S. Green Card only
Relocation – none
Position Summary
As the Mailroom/Intake and Print Operations Manager, you will be responsible for overseeing all aspects of mail handling, intake, print operations and fulfillment vendor management. This role requires strong organizational skills, attention to detail, and the ability to manage a team effectively. You will ensure efficient mail distribution, timely printing services, and adherence to quality standards. Additionally, you will be responsible for optimizing internal and vendor processes to enhance productivity and reduce costs.
Position Responsibilities
Mail Handling:
- Manage incoming and outgoing mail, to include sorting, distributing, and processing.
- Ensure accurate and timely delivery of the mail to appropriate recipients.
- Coordinate with courier services for efficient mail shipments.
- Maintain the mailroom equipment, supplies and troubleshoot any issues that may arise.
- Ensure invoices are submitted in a timely matter.
- Manage postage vendors to include Consolidated Mailing Services and FedEx, etc.
Print Operations:
- Manage all print requests from various departments.
- Manage print production schedules to meet regulatory deadlines and prioritize carrier contracts.
Team Management:
- Lead and supervise mailroom, intake and print operations associates.
- Provide training and guidance to team members to ensure competency and efficiency.
- Schedule associate assignments and manage workload distribution.
- Conduct performance evaluations and provide feedback to team members.
Process Improvement:
- Identify opportunities to streamline mailroom, intake and print operations processes.
- Implement best practices to improve efficiency and reduce costs.
- Evaluate new technologies, equipment and vendors to enhance quality and productivity.
- Develop and maintain standard operating procedures for the mailroom and print operations.
- Ensure client SLAs are met.
Compliance and Security:
- Ensure compliance with company policies and regulatory guidelines regarding mail handling, intake, scanning and printing.
- Maintain confidentiality of sensitive materials and secure mailroom and print operations.
- Adhere to health and safety regulations in the workplace.
- Sort and prepare member correspondence.
- Adhere to carrier guidelines for sorting and preparing member correspondence, ensuring that all documents are accurately organized and compliant with carrier requirements.
Administrative Duties:
- Reconcile invoices and submit for payment.
- Work with Get Next, CSR, SLP, TAS and DOCIT systems.
- Serve as a point of contact for clients, auditors and vendors.
Qualifications
- Education – High school diploma or equivalent; bachelor's degree in a related field is a plus.
- 5 years of experience in related field is preferred
- Minimum 3 years of experience as a supervisor or team lead
- 3+ years of experience reconciling invoices and submitting for payment
- Experience with Get Next, CSR, SLP, TAS and DOCIT systems
- Minimum of 3 years of experience in mail handling operations including compliance& security, print operations and process improvement
- Minimum 3 years of experience managing vendors
- Must be able to lift up to 50 lbs. for short periods
- Must be able to sit at computer for long periods in a cubicle office environment.
