Manager, Operations Initiatives

Equity Residential is seeking a talented Manager, Operations Initiatives to join our Operations Strategy team to focus on the company's strategic initiatives with high value potential. You'll be at the forefront of shaping how our onsite and centralized teams reimagine, embrace and adopt the next generation of ideas, processes and technology. 

WHO WE ARE: 

At Equity Residential, we're reshaping the way we operate our communities in an era of evolving technologies and workforce transformations. We're on a mission to redefine modern living by how our teams maintain our communities and provide residents and prospects with the service they expect and we're looking for a forward-thinking partner to support the execution of our plans!

WHAT YOU'LL DO:

Lead Key Initiatives (50%): 

• Assemble and lead cross functional project teams to deploy initiatives such as Security Deposit Alternatives, move-out process improvements, ancillary revenue opportunities, and more. 
• Define project scopes and business requirements, maintain project plans, communicate progress to stakeholders, and develop training and policy guidance ensuring successful initiatives transition into steady state.
• Lend support to adjacent operations projects with expertise from communications to ROI analysis to project management.

Strategy & Project Development (35%): 

• Contribute to our strategic initiatives roadmap, stay current on industry trends, and build strategic partnerships.
• Leverage internal and external data to develop business cases and craft compelling narratives for potential initiatives. 
• Research proptech companies and maintain white papers and market scans to establish EQR position on industry trends. 

Data Analysis & Reporting (15%): 

• Dive deep into performance data, extract and analyze data from various sources, and create informative dashboards using our data analytics tools.

WHO YOU ARE: 

• Business Trailblazer: You're a multifamily guru with a history and passion for taking educated risks to achieve greater efficiency and profitability. 
• Communicator Extraordinaire: Your words are a powerful tool used to share your knowledge. Whether you're presenting to the C-suite or sharing insights with cross-functional teams, your clear, articulate communication shines through.
• Project Pioneer: You know how to craft the perfect project plan and execute it flawlessly. You thrive on maintaining lists, collaborating with cross-functional teams, and documenting every conversation and decision.
• Inquisitive Innovator: You're not content with the status quo and you're driven to uncover fresh insights and question authority. You have a knack for data analysis and spotting trends that others miss.
• Tech Maestro: Technology is your ally, and you're not afraid to wield it. Whether it's spreadsheets, data platforms, or property management software, you're tech-savvy and ready to conquer the digital landscape.

REQUIREMENTS & EXPERIENCE:

• Bachelor's Degree required with 5+ years of experience in residential property management, commercial real estate, hospitality, or proptech. 
• Experience in managing project teams is a plus.
• Strong analytical skills and proficiency in Excel and Google Apps for Business.
• Strong project management and organization skills. 
• Exceptional written and verbal communication skills, with the experience to interact effectively with all levels of the organization.
• A demonstrated ability to collaborate and build constructive working relationships that foster cooperation and teamwork.
• A willingness and ability for overnight travel, as necessary to EQR markets and industry conferences (up to 20%).

If you're a forward-thinker team player who thrives on solving new challenges, we want you! Join us on our journey to redefine how Equity operates our communities. Apply now and be a part of our transformative mission.