Product Manager - Login & Registration

About Grainger:

Grainger is a broad line distributor with operations in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working®, by serving more than 4.5 million customers with multiple products that keep their operations running and their people safe. Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.

We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working. We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.

Position Details:

We are seeking a highly skilled Product Manager to lead Login & Registration features at Grainger. This role directly impacts the success of our business and the satisfaction of our users. The ideal candidate will have a track record of solving complex problems, driving innovation, and delivering results in a fast-paced environment. If you thrive on challenges, have a passion for continuous learning, and want to make a significant impact, this role is for you.

You will be reporting to the Director, Product Management and will be based in Chicago, IL (Merchandise Mart). 

You Will:

1. Drive the strategy, development, and optimization of Login &Registration features, ensuring alignment with business objectives and customer needs while continuously pushing for innovation and enhanced user experiences.
2. Conduct user research, analyze data, and gather feedback to identify opportunities in login and registration flows. Develop and execute solutions prioritizing customer satisfaction, security, and conversion optimization.
3. Collaborate with user experience and engineering partners to build and execute a product roadmap that creates tangible value for customers quickly.
4. Connect key success metrics to the value delivered. Help stakeholders meaningfully understand progress and how this work affects them.
5. Build a deep understanding of the Login & Registration domain and how it fits into Grainger’s technology and operational landscape. Identify opportunities to deliver systemic solutions via partnering with other products in Grainger.com, offline channels, and order fulfilment domains.

You Have:

1. Bachelor's degree in computer science, engineering, business, or a related field. Master’s degree is a plus.
2. Proven 2–4 years of experience as a Product Manager or similar role, preferably but not necessarily with a focus on eCommerce platforms, Login & Registration flows, or user identity management.
3. Strong understanding of user experience principles and data-driven decision-making.
4. Excellent communication and collaboration skills, with the ability to effectively convey complex ideas and requirements to cross-functional teams.
5. Technical proficiency, with understanding of web development technologies and frameworks.
6. Experience with agile development methodologies.
7. Analytical mindset with the ability to interpret data and metrics to drive informed product decisions.
        Join our dynamic team and play a key role in shaping the future of our eCommerce platform’s Login & Registration customer experience!

Rewards and Benefits:

With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs. Check out some of the rewards available to you at Grainger.

• Benefits starting on day one, including medical, dental vision and life insurance.
• 6% 401(k) company contribution each pay period with no personal contribution required.
• Employee discounts, parental leave, tuition reimbursement, student loan refinancing, free access to financial counseling, education and more.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process and throughout the course of one’s employment.  With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.