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Salary- GENERAL SUMMARYWorks under the supervision of the Adm. Director of Human Resources. The Manager of Employee Relations is responsible for providing guidance and counsel to leaders and employees on a wide variety of Employee Relations and management issues. Serves as the first point of contact for employees and leaders for Employee Relations matters. Investigates complaints that are related to Employee Relations and coordinates the grievance process. Performs other duties as assigned.
- QUALIFICATIONS
Education:
- High School Diploma or successful completion of an equivalent High School Exam required.
- Bachelor's Degree or equivalent experience required.
- Courses in Human Resources Administration preferred.
Licensure:
- Human Resources Certification (i.e. PHR, SPHR, SHRM-CP or SHRM-SCP) preferred.
Experience:
- Knowledge of federal and state regulations (i.e. ADA, Title VII, FMLA) required.
- Two years of Employee Relations experience required.
Interpersonal Skills:
- Advanced communication skills required for effectively interacting in one-on-one situations, meetings/committees, and public speaking.
Essential Technical/Motor Skills:
- Ability to use hands for repetitive simple grasping and fine manipulation, and bending, squatting, and reaching over shoulder level required.
- Writing, operating a keyboard, pulling files, using the telephone, and other office equipment such as the copier, facsimile machine, or scanner.
- Ability to use Microsoft Word, Excel, PowerPoint, Outlook and all Human Resources applications and systems.
Essential Physical Requirements:
- Physical demand level light to medium.
- Ability to stand and/or walk with normal breaks for one to four hours per day.
- Sits five to eight hours per day when completing Employee Relations tasks, such as conducting investigations and completing documentation.
- Occasionally drives when traveling between hospital campuses or sites to complete investigations.
Essential Mental Requirements:
- Strong critical thinking and project management skills, including problem solving and planning skills.
- Analytical skills necessary to gather/correlate data for reports (if required), direct call and customers to appropriate persons, deal with upset customers, and problem resolution concerning various employee related issues.
- Demonstrates the ability to work with sensitive and confidential information.
- Ability to multi-task and handle extreme deadlines.
Essential Sensory Requirements:
- Ability to see is required to review policies, proofread documents, prepares reports and to conduct research for special projects/programs.
- Ability to hear and speak clearly is required too effectively communicate with employees, SOMC Leaders, and HR Team members.
Exposure to Hazards:
- Works in good physical surroundings in an office setting.
Other:
- None
- JOB SPECIFIC DUTIESAND PERFORMANCE EXPECTATIONS
- Serves as the first point of contact for employees and leaders for Employee Relations matters.
- Counsels, clarifies, assists, and educates employees and leaders on Human Resources policies and procedures, and participates in policy administration.
- Investigates Employee Relations issues such as employee complaints and makes recommendations.
- Monitors Corrective Actions in the Performance Manager system, manages language used in corrective actions and the approval process.
- Facilitates grievance process. Trains leaders on the grievance process and maintains grievance data and monitors Employee Relations trends.
- Responds to unemployment inquiries and participates in unemployment hearings and provides reporting on unemployment claims.
- Develops and administers training on Employee Relations issues, and policies and procedures.
- Coordinates and develops corporate reward and recognition programs to promote a satisfied and engaged workforce.
- Responsible for overall communication related to recognition and/or Employee Relations materials.
- Develops and educates leaders and staff regarding policies and procedures related to Employee Relations matters.
- Stays current on city, state and federal employment laws and recommends policy updates to the Human Resources policies and procedures when necessary.
- Coordinates and manages HR related events and ensures timely completion.
- Keeps Administrative Director of Human Resources updated on all Employee Relations related issues.
- Performs other duties as assigned.
The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Location: Southern Ohio Medical Center · Human Resources
Schedule: Full-Time, Days
