Address
Form of workOverview
Develops policy, creates, directs and coordinates employee-related programs, participates in resolution of Employee Relations problems, conducts investigations and gathers information on employee morale to facilitate employee satisfaction.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Ensure that each guest receives outstanding service by creating a friendly environment and following Jackson Rancheria Guest Service Guidelines.
• Oversees all Employee relations processes.
• Oversees, develops and delivers companywide training.
Investigations
• Develops and oversees the strategy to conduct timely, objective, and thorough internal investigations including but not limited to claims of workplace harassment such as sexual harassment, hostile work environment, discrimination and retaliation, and ensures all required documentation is completed thoroughly, and within the standards of the company.
• Oversees and conducts HR investigations to include: gathering and analyzing facts, applying relevant laws, policies and past practices to reach conclusions, recommend and influence management actions.
• Maintains required documentation, including intake and investigative notes, supporting documents and final reports.
• Oversee the investigation process and files/tracking system.
Training
• Develops and/or prepares instructional material, curriculum, learning objectives, teaching aids and/or course materials for such areas as sexual harassment, new supervisor training, and coaching/counseling employees.
• Conducts instructional sessions covering specified areas as defined and developed by Human Resources Department.
• Demonstrates excellence and creativity in public speaking and presentation.
• Models professionalism, seeks to motivate and inspire whenever possible.
• Responsible for tracking, reporting and analysis of training participation and feedback.
Working with Managers
• Promote knowledge, understanding and compliance with regard to company policy through coaching, presentations, and training.
• Provide expertise, consultation, guidance and coaching to managers and subordinates to address employee behavior and performance concerns: provide guidance and assist with the development.
• Advise and effectively develop managers to comply with policy and Employee Relations programs to increase employee engagement and retention.
Mgmt. of Dept.
• Assists the Executive Director of Human Resources with the development of effective Employee Relations policies and procedures. Verifies adherence to Employee Relations policies and practices. Alternately, represents management and/or acts as employees' advocate in problem resolution.
• Verifies adherence to employment laws, policies and practices. May inspect any department to ensure that regulations are being followed in accordance with Federal Law.
• Studies Federal legislation to assess industry trends.
• Interpret and apply understanding of company policies and practices, employment law, and other regulations to provide advice, guidance or clarification of ER inquiries.
• Provide advice, guidance, feedback, and career development to direct reports.
• Manage or participate on special projects/programs requiring ER input as needed.
• Organizes and facilitates vendor presentations.
Recognition & Services
• Oversees, and coordinates employee award programs, employee assistance program, recreational activities, and other employee-related programs.
• Coordinates services with the Employee Assistance Provider.
Exit Interviews & retention
• Conducts exit interviews and prepares turnover analysis reports.
• Determines various methods to reduce turnover and increase retention.
• Analyze employee relation data to design and discern cost, policy implications and area for improvements.
• Identifies factors that affect worker morale, motivation, and efficiency, and evaluates opportunities for improved outcomes.
• Inspects work stations to ensure required changes or actions are implemented.
• Interviews workers to determine reactions to specific actions taken. Prepares reports on workers comments and actions taken.
Conflict & Problem Resolution
• Oversees and monitors employee problem resolution process and ensures responses to complaints. Interviews managers and employees to gather information. Addresses complaints between managers and employees and resolves problems.
• Provides employee advocacy; must temper this action by knowing the spirt and intent of the Employee Handbook and the policies therein.
• Facilitate conflict resolutions for employee disagreements, conflicts or misunderstandings when necessary.
Qualifications
EDUCATION and/or EXPERIENCE
• Bachelor's degree (B.A.) from four year college or university; or minimum of 5 years related experience and/or training; or equivalent combination of education and experience.
*Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.
This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.
Pay range: $83,100 to $108,000 per year
Develops policy, creates, directs and coordinates employee-related programs, participates in resolution of Employee Relations problems, conducts investigations and gathers information on employee morale to facilitate employee satisfaction.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Ensure that each guest receives outstanding service by creating a friendly environment and following Jackson Rancheria Guest Service Guidelines.
• Oversees all Employee relations processes.
• Oversees, develops and delivers companywide training.
Investigations
• Develops and oversees the strategy to conduct timely, objective, and thorough internal investigations including but not limited to claims of workplace harassment such as sexual harassment, hostile work environment, discrimination and retaliation, and ensures all required documentation is completed thoroughly, and within the standards of the company.
• Oversees and conducts HR investigations to include: gathering and analyzing facts, applying relevant laws, policies and past practices to reach conclusions, recommend and influence management actions.
• Maintains required documentation, including intake and investigative notes, supporting documents and final reports.
• Oversee the investigation process and files/tracking system.
Training
• Develops and/or prepares instructional material, curriculum, learning objectives, teaching aids and/or course materials for such areas as sexual harassment, new supervisor training, and coaching/counseling employees.
• Conducts instructional sessions covering specified areas as defined and developed by Human Resources Department.
• Demonstrates excellence and creativity in public speaking and presentation.
• Models professionalism, seeks to motivate and inspire whenever possible.
• Responsible for tracking, reporting and analysis of training participation and feedback.
Working with Managers
• Promote knowledge, understanding and compliance with regard to company policy through coaching, presentations, and training.
• Provide expertise, consultation, guidance and coaching to managers and subordinates to address employee behavior and performance concerns: provide guidance and assist with the development.
• Advise and effectively develop managers to comply with policy and Employee Relations programs to increase employee engagement and retention.
Mgmt. of Dept.
• Assists the Executive Director of Human Resources with the development of effective Employee Relations policies and procedures. Verifies adherence to Employee Relations policies and practices. Alternately, represents management and/or acts as employees' advocate in problem resolution.
• Verifies adherence to employment laws, policies and practices. May inspect any department to ensure that regulations are being followed in accordance with Federal Law.
• Studies Federal legislation to assess industry trends.
• Interpret and apply understanding of company policies and practices, employment law, and other regulations to provide advice, guidance or clarification of ER inquiries.
• Provide advice, guidance, feedback, and career development to direct reports.
• Manage or participate on special projects/programs requiring ER input as needed.
• Organizes and facilitates vendor presentations.
Recognition & Services
• Oversees, and coordinates employee award programs, employee assistance program, recreational activities, and other employee-related programs.
• Coordinates services with the Employee Assistance Provider.
Exit Interviews & retention
• Conducts exit interviews and prepares turnover analysis reports.
• Determines various methods to reduce turnover and increase retention.
• Analyze employee relation data to design and discern cost, policy implications and area for improvements.
• Identifies factors that affect worker morale, motivation, and efficiency, and evaluates opportunities for improved outcomes.
• Inspects work stations to ensure required changes or actions are implemented.
• Interviews workers to determine reactions to specific actions taken. Prepares reports on workers comments and actions taken.
Conflict & Problem Resolution
• Oversees and monitors employee problem resolution process and ensures responses to complaints. Interviews managers and employees to gather information. Addresses complaints between managers and employees and resolves problems.
• Provides employee advocacy; must temper this action by knowing the spirt and intent of the Employee Handbook and the policies therein.
• Facilitate conflict resolutions for employee disagreements, conflicts or misunderstandings when necessary.
Qualifications
EDUCATION and/or EXPERIENCE
• Bachelor's degree (B.A.) from four year college or university; or minimum of 5 years related experience and/or training; or equivalent combination of education and experience.
*Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.
This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.
Pay range: $83,100 to $108,000 per year
