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SalaryJob Title:Employee Relations Manager
Compensation: $125,000 - $140,000 annual salary with bonus potential
Location: Corporate Office - Arcadia, California - Hybrid - Mandatory 2-days in office per week
About Us:
Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or steamed soup dumplings, each made by hand with our “Golden Ratio” of 18 folds. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization, and service. It currently has over 170 locations worldwide, including 14 US locations in California, Washington, Oregon, and Nevada. Revealed in 2023, our Company’s Purpose is to “Bring people together to inspire appreciation of culture” and our Company’s Mission is “To set the standard in quality and consistency. To honor tradition and embrace progress. To take care of our team, our guests, and our communities.”
About the Role:
Develop and direct implementation of plans, policies, and programs affecting the organization's relations with organized employees and their representatives. Perform research on current and potential labor relations problems, opportunities, and issues while evaluating their impact. Accountable for advice and recommendations on labor agreements, as well as for coordination and support of labor relationships, while ensuring implementation of and compliance with contractual agreements. Advise HR managers and line management on how to handle specific labor relations problems.
Responsibilities:
Employee Relations Case Management
Investigate, and propose solutions for, very complex and/or contentious Employee Relations cases in liaison with line managers; coordinate the organization's response to legal cases brought by individuals; contribute to the preparation of legal submissions, and ensure all parties complete casework accurately and within deadlines.
Data Collection and Analysis
Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.
Policies and Procedures Development
Develop, test, and maintain procedures and guidelines to support the organization in the implementation of, and compliance with, internal policies and/or external regulations.
Recommendations
Recommend changes to policies, processes, standards, and practices that would improve operational support.
Solutions Analysis
Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
Information and Business Advice
Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
Stakeholder Engagement
Contribute to stakeholder engagement by identifying stakeholders; by finding out their needs, issues, and concerns; and by reacting to these needs, issues, and concerns, arranging meetings and events and drafting supporting materials to promote understanding and commitment.
Operational Compliance
Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
Team Management
Manage a team so that team members are supported and enabled to deliver their roles according to expected standards. Includes leading in the areas of recruitment and performance management, coaching team members, and identifying development needs.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Key Competencies: Communicates Effectively, Manages Complexity, Ensures Accountability, Optimizes Work Processes, Courage, Balances Stakeholders, Manages Conflict
Job Requirements:
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Salary: $125,000 - $140,000 annual salary with bonus potential
Work Location: Hybrid. The Din Tai Fung USA Corporate Office is located in Arcadia, CA.
Mandatory 2-days in office per week.
Benefits and Perks:
Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative. Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V
Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.
Compensation: $125,000 - $140,000 annual salary with bonus potential
Location: Corporate Office - Arcadia, California - Hybrid - Mandatory 2-days in office per week
About Us:
Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or steamed soup dumplings, each made by hand with our “Golden Ratio” of 18 folds. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization, and service. It currently has over 170 locations worldwide, including 14 US locations in California, Washington, Oregon, and Nevada. Revealed in 2023, our Company’s Purpose is to “Bring people together to inspire appreciation of culture” and our Company’s Mission is “To set the standard in quality and consistency. To honor tradition and embrace progress. To take care of our team, our guests, and our communities.”
About the Role:
Develop and direct implementation of plans, policies, and programs affecting the organization's relations with organized employees and their representatives. Perform research on current and potential labor relations problems, opportunities, and issues while evaluating their impact. Accountable for advice and recommendations on labor agreements, as well as for coordination and support of labor relationships, while ensuring implementation of and compliance with contractual agreements. Advise HR managers and line management on how to handle specific labor relations problems.
Responsibilities:
Employee Relations Case Management
Investigate, and propose solutions for, very complex and/or contentious Employee Relations cases in liaison with line managers; coordinate the organization's response to legal cases brought by individuals; contribute to the preparation of legal submissions, and ensure all parties complete casework accurately and within deadlines.
Data Collection and Analysis
Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.
Policies and Procedures Development
Develop, test, and maintain procedures and guidelines to support the organization in the implementation of, and compliance with, internal policies and/or external regulations.
Recommendations
Recommend changes to policies, processes, standards, and practices that would improve operational support.
Solutions Analysis
Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
Information and Business Advice
Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring very complex or contentious issues to others.
Stakeholder Engagement
Contribute to stakeholder engagement by identifying stakeholders; by finding out their needs, issues, and concerns; and by reacting to these needs, issues, and concerns, arranging meetings and events and drafting supporting materials to promote understanding and commitment.
Operational Compliance
Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Or identify, within the team, patterns of noncompliance with the organization's policies and procedures and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
Team Management
Manage a team so that team members are supported and enabled to deliver their roles according to expected standards. Includes leading in the areas of recruitment and performance management, coaching team members, and identifying development needs.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Key Competencies: Communicates Effectively, Manages Complexity, Ensures Accountability, Optimizes Work Processes, Courage, Balances Stakeholders, Manages Conflict
Job Requirements:
- Bachelor’s degree required
- 3-6 years of experience in managing Employee Relations
- 6-12 months of Managerial experience
- Excellent interpersonal, verbal, and written communication
- Must be able to work independently and/or as part of a team
- High energy with a positive, servant leadership attitude
- Excellent decision-making and problem-solving skills Computer knowledge required (Google Suite)
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Salary: $125,000 - $140,000 annual salary with bonus potential
Work Location: Hybrid. The Din Tai Fung USA Corporate Office is located in Arcadia, CA.
Mandatory 2-days in office per week.
Benefits and Perks:
- Competitive Pay & Benefits
- Employer Contribution for individuals and eligible dependents' medical insurance
- Dental, Vision, and Life Insurance
- Health Savings Account (HSA)
- Commuter Spending Accounts
- 401(k) Plan with company match
- Employee Assistance Program
- Discounts through BenefitHub
- Employee Meal Discounts
- Opportunities for growth; we love promoting within!
Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative. Din Tai Fung is an Equal Employment Opportunity Employer – M/F/D/V
Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally.
Flexible work from home options available.
