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Manager Customer Service
As a Manager Customer Service, you will oversee Customer Service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.
In this role you will:
- Assist the Branch Manager in managing resources within the branch
- Supervise and mentor Customer Service, administrative, warehouse, and transportation functions
- Staff all service and administrative functions and monitor performance of related employees
- Implement customer-facing service solutions and e-commerce solutions
- Set branch schedules, establish procedures, and resolve service failures
- Collaborate with Branch Manager in managing profitability, expenses, and assets
What you bring to the table:
- Knowledge of wholesale distribution industry and supply chain management principles
- SAP and Microsoft Office experience
- Supervisory and leadership skills; ability to motivate and support a team
- Problem solving and conflict resolution skills
- Organizational and time management skills
- Ability to handle customer complaints and mediate customer disputes
- Minimum of 3 years of experience required: Intermediate-level management position for an individual with significant operations experience
- 2 year degree preferred; High school diploma or GED required
Pay details: The expected rate of pay for this position is $65,000-80,000 annually. This position is also bonus eligible, based on specific and relevant business metrics.
Why should you join Graybar?
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.
Apply now and find out what’s next for you.
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits. Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days and Holidays, Employee Recognition ProgramEqual Opportunity Employer/Vet/Disabled
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