Manager - Order Management / Customer Service

We are looking for a proven Manager to lead our Customer Service/ Order Management Specialist team in Beaverton, OR! In this role you will be tasked with providing excellent Customer Service by way of commercial execution of orders from purchase order through delivery and invoice. Come and be the first-line of contact with our customers, setting the tone for a positive customer experience. We are a team who values and encourages teamwork, problem solving, and growth and development.

Sound like the ideal opportunity for you? Apply today!

Responsibilities:

• Leadership in all things Customer Service.
• Access external customer portals to retrieve purchase orders.
• Archive and distribute purchase orders for contract review.
• Coordinate Purchase Order review process, creating approval workflows.
• Enter sales orders and maintain alignment to external customer order purchases for shipments and billing.
• Track order status and provide updates, working closely with Business Managers.
• Generate, distribute, and archive routine sales reports.
• Coordinate with customer to acquire all vital documentation and required setup in customer’s shipping system.
• Catalog and distribute shipment documents to customers, buyers and program teams.
• Work closely with Accounting team and customers to ensure timely and appropriate processing of payment; reconcile credits and invoices as needed.
• Distribute and archive AR Invoices to customers, including buyers, program teams and Accounts Payable.
• Process direct AR cash application when requested by Accounting.

• 2+ years of leadership / management experience.
• Outstanding verbal and written communication skills while optimally multi-tasking in a fast-paced environment.
• Must be able to demonstrate sophisticated interpersonal skills within a team environment and the ability to work in an independent setting.
• Proficient with Microsoft Office and standard Internet applications.
• Outstanding organizational, planning and coordination skills with high level of attention to detail.
• 3-5 years working in Customer Service or inside sales.
• Experience with Oracle Fusion and ERP systems. 
• Bachelor’s degree or equivalent experience in business administration preferred.

#LI-RB

Due to US Department of Commerce export control regulations governing technical data of Tektronix products, Tektronix needs to know the citizenship of all its employees. Note that US Citizenship is not required for most positions. Hired candidates will be asked to bring proof of citizenship (passport, birth certificate, green card, visa or similar) on their first day of work.

All jobs require access to Export Administration Regulations AT1 level technology and therefore a license may be required for citizens of Cuba, North Korea, Iran, or Syria. Applicants must be willing to allow or cooperate with the company in applying for a U.S. government license, if necessary. Employment offer is contingent on Tektronix’s ability to apply and obtain a U.S. government license on your behalf, but Tektronix encourages all applicants to apply. 

Tektronix, a wholly owned subsidiary of Fortive Corporation, is a place where people are challenged to explore the boundaries of what’s possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix – join us in revolutionizing a better tomorrow! 

We Are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

Employment Type: ["FULL_TIME"]