Manager, Client Success And Implementation

About TailorCare
TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a deeply personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By combining a careful assessment of patients' symptoms, health histories, preferences, and goals with predictive data and latest evidence-based guidelines, we help patients choose-and navigate-the most effective treatment pathway for them, every step of the way.
TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with hybrid offices in New York City and Nashville.
About the Role
We are seeking a stellar Manager, Client Success and Implementation to join our Growth team.
The Manager will play a critical role in enabling TailorCare's growth, serving as an important point-of-contact for our payer and network provider partners. You will ensure the successful implementation, launch, and ongoing management of new partnerships by working across teams internally to deliver our clients what they need.
Primary Responsibilities

• Cultivate and manage key relationships with payer and network provider partners, addressing their needs and ensuring satisfaction
• Collaborate with internal teams and external partners to identify and capitalize on new business opportunities
• Project manage the implementation of new partnerships, liaising with cross-functional teams including Market Operations, Clinical Operations, Data and Analytics, and Finance
• Convert partners into TailorCare advocates, leveraging successes for references, case studies, and other promotional materials
• Handle client issues and escalations, coordinating with various internal teams for resolutions
• Provide strategic analysis demonstrating TailorCare's impact and value for clients
• Oversee communications, including business reviews and external client meetings, aligning with mutually agreed-upon goals
• Contribute insights from client interactions to enhance product development and marketing efforts
• Assist in fostering successful relationships between local market leadership and multi-market clients
• Maintain a CRM database of payers and network partners

Qualifications

• 4+ years of experience in healthcare payer, provider, or related spaces
• Previous roles in account management, management consulting, or other client services working with payer, provider, value-based care, or digital health settings
• Willingness to travel occasionally (approximately less than 25%) for key client meetings and occasional in-person internal meetings
• Flexibility to work extended hours as necessary to achieve business goals
• Bachelor's degree required; relevant field preferred
• US work authorization

Skills

• Client service orientation with ability to develop and grow relationships with senior clients
• Strong verbal and written communication skills, adept at leading discussions and influencing stakeholders across healthcare organizations
• Exceptional organizational skills, managing multiple projects across various subject areas while ensuring milestones are met
• Leadership qualities with effective problem-solving abilities, capable of leading a growing team if needed
• Mission-driven, collaborative, and "get things done" mentality

What's In It For You

• Meaningful work each day, we care deeply about our mission, our patients, and each-other.
• Work from anywhere in the US that best fits your lifestyle, or, for those that enjoy an in-person environment, join teammates in our hybrid hubs in NYC or Nashville.
• Rich PTO and holiday plans to ensure you have time away to rest and recharge
• We offer paid parental leave, support a healthy work-life integration, and offer work flexibility - we love to talk about our pets and families.
• Medical, dental, vision, life, disability, wellness resources, and an employer HSA contribution all from Day 1.
• We are committed to fair and equitable pay for all employees, and we help you achieve your future goals with an employer match 401k.
• An inclusive workplace where you can lean on your teammates, offer candid feedback, and bring your true self to work each day.

TailorCare seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. TailorCare is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.