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Form of workThis position provides Change Management leadership for core projects by assessing impact of change to associates, planning, documenting changes, and creating and implementing Change Management strategies that maximize associate adoption and usage in a highly collaborative working environment. The Change Management Manager works to drive faster adoption, higher ultimate utilization and greater proficiency of the changes that impact associates in the organization to increase value creation. Additionally, this role will require collaborating across teams, within and beyond ESM, to align and deliver on the Change Management strategies and enable transformation.
As a Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.
General Responsibilities:
Ability to lead Change Management activities for large projects/programs at the organizational level
Demonstrate excellent Change Management, bringing the ability to quickly put Change Management structure in place to manage change in a dynamic complex environment
Ability to gather end user impacts and create change, communication and training plans
Identify, develop and execute evaluation criteria to assess the impact
Conduct, evaluate and present impact assessments, gap, and people change readiness
Demonstrate excellent project management skills and ability to manage work, scope, priorities and risks
Ability to apply various Change Management methodologies
Work in ambiguity and quickly adapt to changing priorities and project direction
Partners with and provides tactical support to project leads and teams to define, tailor, and implement Change Management strategies, plans and messaging via the most appropriate channels
Lead meetings to demo system changes and drive stakeholder awareness and promote an environment to obtain feedback
Identifies and analyzes risk mitigation tactics, problem solves, and integrates solutions into the Change Management plan, where appropriate
Understands key priorities and complex issues quickly for the larger organization and create clear written presentations/communications
Display excellent influencing, communication, and partnership skills, which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes
Implement mechanisms to support and coach people through change transition and adoption phase to maximize buy-in, reduce risk and resistance
Create and measure success metrics and monitor change progress
Basic Qualifications:
At least 2 years of Project Management experience
At least 3 years of Change Management experience
Preferred Qualifications:
Certification in Project Management or Change Management
5+ years of Project Management experience
3+ years experience developing Change Management metrics
2+ years experience writing Change Management communications
PMP, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
