Manager, Bus Cleanliness

POSITION SUMMARY

Front line management ensuring cleanliness of CTA's bus fleet. Plans and coordinates the implementation of Bus Cleanliness programs and activities to ensure service levels and quality results are achieved. Maintains quality standards of cleanliness for our customers in the areas of bus rolling stock cleanliness and various campaign activities.    

PRIMARY RESPONSIBILITIES

• Manages and provides leadership to assigned Bus Coordinators & assigned group of Bus Servicers and Bus Servicer Apprentice Program responsible for servicing and maintaining Authority buses. 
• Prepares analyses and summary reports to provide management information regarding service forecast/actual levels, quality, and individual staff accountability of Bus Cleanliness programs. 
• Works to prevent accidents and reduce injuries by observing and identifying problem areas, performing safety audits, investigating incidents, enforcing safety regulations, and recommending corrective measures.
• Evaluates and monitors the performance of staff and/or vendors for compliance with programs and policies and attainment of goals and objectives. Identifies performance deviations and determines appropriate course of action to correct problem areas.
• Implements CTA procedures for proper transport, storage, and disposal of solid and hazardous materials and hazardous waste within maintenance facilities.
• Administers corrective action/discipline in accordance with established policies and procedures.
• Monitors Apprentice GC program. Review apprentice MMIS entries.
• Conducts site audits to determine if section quality and production are within standards.
• Visually surveys buses in assigned Bus garage to determine if vehicle should be pulled for immediate service or meets appropriate standards to remain in scheduled cleaning cycle. 
• Adjusts cleaning schedule as appropriate.
• Investigates and responds to complaints from internal and external customers.
• Participates in planning sessions with transportation and maintenance to determine if competing interests are being served.
• Supervises the activity of the TOPS (Transit Operations Planning System), MMIS, Prima View security camera system, and PC/laptops used to regulate Servicers task completion daily.
• Partner with other garage personnel to increase department efficiency:
• Work with Scheduler to assure accurate EW/GC Tripper List is completed for following day.
• Assist Midnight Manager with Shop Runs or Bus Transfers as required.
• Screen bus fueling and assure all vehicles have been fueled. Process Fuel Deviations and submit fuel corrections in MMIS and VMS.
• Review/Update SharePoint and Work Log. Review and adjust AM/PM entries as necessary.
• Coordinates assigned areas' job picks, work schedules, and transition of work between shifts.
• Performs the duties of Manager, Maintenance - Bus as required.
• Hires, trains, develops, monitors, and evaluates performance of staff.  Reviews and recommends personnel actions for approval. 
• Performs related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

• Coordinator, Bus Maintenance
• Bus Servicer
• Engine Washer
• Bus Service Apprentice

CHALLENGES

• Maintaining reliability, safety, and cleanliness standards of the fleet and facility.
• Prioritizing in accordance with customer needs, Authority requirements, FTA regulations and budget constraints.
• Coordinating activities of assigned personnel in compliance with different unions.
• Maintaining a clean fleet of assigned buses under harsh environmental conditions and high public usage.

EDUCATION/EXPERIENCE REQUIREMENTS

• High School diploma or G.E.D required plus four (4) years of experience in vehicle maintenance and repair, or an equivalent combination of education and experience or equivalent military experience relating to the position.
• Bachelor's degree in management or a related field preferred.
• Experience as a Bus Servicer or other applicable janitorial related experience preferred.
• Experience supervising large workforce required, preferably in a union environment.
• Must possess a valid Driver's License.

PHYSICAL REQUIREMENTS

• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Extensive moving, bending, stooping, kneeling & standing.
• Must be able to traverse steps, ladders, and pits, lift a minimum of fifty pounds and function in areas where hazardous conditions may be present.
• Chicago Transit Authority requires all employees to be COVID-19 vaccinated.  If you are offered employment, you must provide proof of full COVID-19 vaccination or proof that you are in the process of becoming fully vaccinated as part of the hiring process and as a condition of employment. Visit www.transitchicago.com/careers
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge of collective bargaining agreements and union contract provisions governing Bus servicers, a plus.
• Working knowledge of environmental safety, chemicals, and waste. 
• Strong organizational skills and detail oriented.
• Strong verbal and written communication skills.
• Intermediate computer operations and word processing, spreadsheet, presentation, and database software skills.
• Ability to manage a large staff and operate in a fast-paced unstructured environment effectively and efficiently.
• Ability to maintain effective working relationship with departments, employees, and Managers at all levels of the internal organization, as well as vendors.

WORKING CONDITIONS

• General maintenance office environment.
• Works near moving vehicles. Required to move throughout Bus garage facility.
• Required to monitor multiple field locations.
• Required to travel to various CTA, vendor, and transit property locations.
• Subject to normal garage/shop hazards such as noise, dust, grease, moving vehicles, etc.
• Exposure to various weather conditions when assessing maintenance work.
• Required to work various or irregular shifts and hours, sometimes without relief in order to respond to CTA emergencies or meet Authority needs.
• Must be available to respond to calls or email inquiries outside of regular work hours.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

• Standard office equipment.
• Expected to direct operation of automated tools and equipment including but not limited to bus washers, pumps, floor scrubbers/strippers, electric steamers, and buffers, 8 channel radio.
• Personal computer, related software (Microsoft Word, Power Point, Excel) and CTA specific software suites (Oracle, MMIS).
• Various shop tools and material.