Job Summary
Buck Creek Veterinary Clinic in Knightstown, IN seeks a full time Clinic Manager. The Clinic Manager is a leader and an integral member of the veterinary clinic management team. The Clinic Manager partners with the veterinarians and staff to provide a smooth and profitable operation by driving revenue and managing costs while creating a hospital culture based on high quality patient care and exceptional customer service. Responsibilities include managing, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.
Approximately 70% of your time will be dedicated to management, while 30% will be dedicated to working on the floor as an CSR, technician, or assistant.
Job Duties and Responsibilities
Leadership and Planning
- Acts as a champion for change and identifies, documents, shares, and promotes best practices
- Participates in and executes the annual planning and budget maintenance process
- Establishes goals for the practice and staff and leads the team to achieve goals
- Creates the hospital appointment schedule and manages labor costs to budget
Operations
- Develops and implements hospital policy, including DEA/Controlled Substances and OSHA compliance
- Develops and leads the team in executing an efficient flow of operations including optimizing appointment scheduling to drive revenue
- Performs quality checks and reviews of client files
- Monitors computer systems and works with IT Support to resolve technical systems/equipment issues
- Facilitates a smooth, productive, consistent client schedule, including managing the DVM schedule and relief where needed
People Management
- Addresses staffing needs including hiring, terminating, training, reviewing, and disciplining of staff
- Implements performance-based incentive and rewards and recognition programs
- Manages staff, including grooming and boarding staff if applicable
- Tracks and maintains current licenses for all DVMs
- Manages time reporting for payroll, holiday pay and paid time off (PTO) for all staff, including DVMs
- Manages hospital team schedule
Client Service
- Demonstrates and reinforces the highest level of client service
- Resolves client issues and escalations, and oversees client follow-up communication
- Drives client visits through strategic client communication and local marketing efforts (i.e. Community)
Financial
- Ensures payroll is accurately completed and submitted for all hospital staff
- Manages accounts receivable and cash on hand, including performing invoice audit reviews
- Controls facility and administrative costs
- Performs other duties essential to the performance of the hospital as assigned
Inventory
- Manages hospital inventory including managing COGS
- Performs pricing analysis and ensures competitive and accurate pricing
- Establishes an inventory control system to assure adequate stocks of supplies are available with a regular ordering cadence
- Plans for periodic audits
Hospital Facility
- Develops a schedule for hospital maintenance; contracts for and supervises all maintenance activities to ensure that hospital medical standards are met.
- Assists in purchasing new/replacement medical and non-medical equipment.
- Supervises ordering and storage or medical and non-medical supplies.
- Maintains a facility visually appealing to clients and staff.
- Maintains legal compliance.
Qualifications
- Vet Tech Skills and/or Knowledge is preferred
- 3-5 years of experience in a managerial role, including customer service experience (veterinary experience is preferred)
- Experience in a hospital setting in positions of increased responsibility is a plus
Knowledge and/or experience in the following areas:
- Multi-functional operations including budget and labor management
- Manage time and tasks appropriately and remain flexible with assigned duties
- Supervisory and leadership experience
- Reporting and data analysis
- Problem solving and resolution management skills
- Oral and written communication skills
- Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred)
- Interpersonal skills with staff and clients, and works well in a team environment
- Customer service strategies and effective marketing techniques
- HR policies and protocol development
- Staff management including: coaching, developing, and motivating staff
- Conduct performance appraisals
- Delegate responsibility and achieve results with hospital team members
- Make decisions confidently and effectively
- Model a professional and courteous manner with staff and cl
We Offer Our Team
- Competitive Salary
- Medical Benefits (Health, Vision, Dental)
- Short & Long Term Disability
- Employee Assistance Program
- 401K + 4% Match
- CE Allowance
- Paid Time Off
- Pet Care Discount
- Paid Parental Leave
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work setting:
- In-person
Experience:
- Veterinary: 1 year (Required)
- Veterinary management: 1 year (Required)
Ability to Relocate:
- Knightstown, IN 46148: Relocate before starting work (Required)
Work Location: In person