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SalaryDescription
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
This position is responsible for the management of the HCS Practice/service Access and provider/service/practice data integrity integral to referral management and overall, Clinical Integration. Responsibilities include program planning, operational analysis, problem resolution, personnel management and performance improvement. This position is the primary operations liaison with ISD/Cadence/Epic resources. This position is the HCS expert in template management to support HCS access and Clinical Integration goals.
Responsibilities:
1. Practice Access – Responsible for the management of template building, establishing and maintaining the HCS principles to ensure access to services, efficiency of scheduling, and supporting patient and interdepartmental direct scheduling. Supports scheduling/Cadence go-live for new Epic entities and focus on optimization of scheduling templates and implementation of the HCS standard.
2. Provider/Service Data Integrity - Ensures provider/service/practice data integrity integral to referral management and overall, Clinical Integration by developing best practices, monitoring referral trends, and leveraging tools and technologies. Directly supervises staff responsible for day to day management of the provider/practice data set.
3. Leading People - Leads people toward meeting the organization's vision, mission, and goals. Ensures that departmental goals match those of the organization and that resources are allocated to meet priorities. Establishes an environment that creates incentives for, and eliminates barriers to, a team environment. Articulates common goals and communicates how individual roles contribute to team success.
4. Leading Change - Proactively assesses the need for change and obtains resources to implement change initiatives. Communicates effectively and appropriately. Takes action to ensure that employees fully understand their roles, responsibilities and performance standards/expectations and provides ongoing feedback and support. Treats everyone in a manner that demonstrates fairness and consistency. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.
5. Results Driven - Exceeds departmental and organizational goals and customer expectations. Participates in decision making that produce high-quality results by applying knowledge, analyzing problems, and calculating risks. Consistently conveys that customers are the highest priority. Communicates in a manner that promotes and sustains customer satisfaction and encourages others to do the same. Understands the overall financial performance of the organization and applies financial concepts and practices to establish and maintain realistic budgets. Uses financial information to monitor budgetary responsibilities.
6. Strategic Planning - Actively participates in the overall vision, mission, direction, goals and objectives of the department. Participates in the strategic planning process, establishes and achieves long range goals, and ensures the implementation of strategic business plans.
Other Information
- Bachelor’s degree in Accounting, Business Administration, Finance, Health Administration or related field.
- Five (5) years of practice access, Clinical Integration or related experience.
- Excellent organizational skills, able to manage multiple priorities by priority. Outstanding verbal and written communication skills Attention to detail. Self-motivated and able to work independently with minimal supervision. Relationship building skills to establish and maintain effective working relationships with providers, management, staff, and contacts outside the organization.
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Patient Access Center - CASI
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $46.27 - $66.52 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
