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Form of work
Salary- The Patient Access Manager is responsible for the oversight of the activities in the Patient Access Department. Plans, directs, and supervises the daily operation activities and overall functions of Patient Access services. Provides effective leadership and organization within the PA Department.
- Decisions and actions with patients and families are determined in an ethical manner practicing compassion and respect for the inherent dignity, worth and unique attributes of each person. Effectively communicates with patients/families, visitors, colleagues, physicians, leadership, and volunteers. All areas of service are provided to achieve and maintain top decile results and outcomes for patient experience, quality, and patient safety. Follows and adheres to ARHS policies and procedures, regulatory requirements and standards of behavior.
- Demonstrates the ARHS Mission, Vision, and Values in action and approaches work in a way that reflects a bias for action, efficiency, and personal accountability. Demonstrates professional conduct, effective communication, and effective delegation of tasks. Effectively and professionally manages working relationships with coworkers, physicians, and all ARHS team members in a way that promotes a healthy work environment. Responds quickly and accurately to emergencies in the work environment. Performs duties under supervision. Always assists coworkers, patients, families, and visitors so long as the assistance is in-line with their scope of practice and license.
- 3 years of experience in Patient Access or related field required
- 3 years of progressive leadership experience in Patient Access is required
- 1 year of prior experience in a similar role with a similar scope is preferred
- Ability to communicate courteously and effectively with the public, patients, family, staff, and physician and acts within the chain of command, utilizing positive verbal and non-verbal skills
- Competent in delivering safe and effective patient care within legal limits of license and certifications and hospital policies and procedures
- Knowledge of the continuum of care provided in the patient care department.
- Ability to demonstrate exceptional customer service to patients, family, staff, and physicians
- Lifts, positions, pushes, pulls, and/or transfers up to and greater than 50 pounds
- Manual dexterity and mobility
- Prolonged, extensive or considerable sitting/standing/walking
- Bending, squatting, twisting, and turning
- Near acuity: ability to see clearly at 20 inches or less
- Regularly exposed to the risk of bloodborne diseases
- Frequently exposed to hazards from electrical/mechanical/power equipment, odorous chemicals and specimens, and unpleasant elements (accident, injury, slippery surfaces, uneven surfaces), etc.
- Subject to irregular hours (days, evenings, nights, weekends, holidays) and emergencies
- Continuous standing and walking long periods = to or greater than > 5 hours per day
- Speaking, reading, and writing, expanded > 8 hours per day
- Exposed to vibration and cramped spaces > 1-hour day
- Lifts, carries, pushes, and/or pulls <25 lbs.
- Frequently bends, squats, kneels, twists, turns, and reaches
- Frequently per minute: hand, finger, and wrist repetition and moderate dexterity
- Exposed to soft voices > 3 feet away
- Frequently per hour: exposed to close eye work
- May be exposed to ionizing/nonionizing radiation exposure, including x-ray and microwave
Position Summary
Position Qualifications
Minimum Education
Bachelor’s degree in Healthcare Management, Finance, Business Administration, or related field is preferred or an equivalent combination of education and experience. Three (3) to five (5) years of relevant Patient Access experience with documented evidence of performance achievement, multi-site operations, customer service, pre- and point-of-service operations, history of operational process improvement suggestions and voluntary commitment to projects/teams may substitute for education.
Experience
Required Registration/License/Certification
Licensure not required
Knowledge, Skills and Abilities
Physical Demands
Working Conditions
Location: UNC Health Appalachian · Patient Access
Schedule: Full-time, Days, 8-5
