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Form of workJob Description
Enchanted Woods is a newly remodeled, 216-unit conventional, garden style apartment community in Federal Way, WA.
A Maintenance Lead/Supervisor’s primary role is to manage site maintenance and other maintenance staff, and to support the Community Manager by ensuring site safety and completion of required property maintenance necessary to maintain excellent curb appeal and the overall appearance and quality of the property. This will include prioritizing and processing work orders which may include both urgent and routine maintenance of property and apartment units. This position is responsible for ensuring that all maintenance work is done in compliance with OSHA regulations, and Guardian policies and procedures. A Maintenance Lead/Supervisor is also responsible for coordinating with other property staff and vendors to provide outstanding customer service to the residents, provide well-timed and proactive property maintenance, safeguard the good financial health and stability of the property, and complete all required paperwork and reports on time.
Schedule: 40 hours / week. Monday - Friday, 8:00 AM - 5:00 PM.
Compensation: $30.00 - $32.00 / hr + $1000 bonus after 3 months of employment + rent discount + benefits!
Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, PTO, Paid Holidays, Employee Assistance Program.
Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!
Minimum Qualification Requirements
The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.
- High school diploma or GED.
- At least two (2) years’ working experience as a Property Maintenance Technician.
- Basic knowledge of building trades, such as plumbing, electric, and carpentry.
- Ability to lift a minimum of 50 lbs.
- Comfortable on ladders at heights of 15 feet.
- Excellent attention to detail and organizational skills.
- Ability to speak, read and write in English.
- Ability to communicate effectively and in a timely manner, both verbally and in writing.
- Able to complete online and in-person company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
- Possess basic computer-literacy and willingness to complete regular tasks using standard computer or web-based technology.
Preferred Qualifications
The qualifications listed below are representative, but not exclusive of the knowledge, skill and/or ability required.
- CAMT certification
- OSHA 10 certification
- Knowledge of UPS/REAC requirements
- Prior supervisory experience
- Own or have access to a reliable and properly insured vehicle for use in business transportation needs, possess valid driver’s license.
- If the property has a pool, CPO (Certified Pool Operator) certification may be required according to the regulations of the property’s State.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodations.
- Always represent Guardian in a positive and professional manner.
- Support Community Managers efforts to ensure that the company’s efforts fully meet and exceed property management obligations.
- Manage the schedules and work loads of all other Maintenance Staff to coordinate requests for repairs and maintenance.
- Maintain the property so it follows all local, state, and federal laws (fire, backflow, OSHA, etc.).
- Alert Community Manager of any potential liabilities or repairs. Identify property problems and repairs needed in the areas of structural, electrical, plumbing, and appliances.
- Purchase maintenance supplies and adhere to property maintenance budget.
- Under the direction of the Community Manager and (if applicable) with the assistance of other Maintenance Staff, respond to all service requests and complete all Work Orders and Apartment Turnovers in a timely and professional manner in accordance with Guardian’s policies and procedures.
- Under direction of the Community Manager or Portfolio Manager, gather bids property improvement.
- Keep accurate records of current space conditions including roof, HVAC, utilities and special circumstances. Keep the model unit in condition to show and make sure that the office, maintenance work area, grounds and common areas are always neat and clean.
- Regularly inspect property and vacant apartments and coordinate the work and schedules of property vendors.
- Responsible for scheduling emergency coverage and making sure all office staff have access to this information.
- Required to carry a property cell phone and be on call for emergencies after business hours and on weekends, on a rotating basis with other staff.
- Communicate with the Community Manager about any issues, or resident questions or concerns brought directly to the Maintenance Supervisor.
- Perform maintenance or coordinate maintenance of pools, spas, and pool areas (if applicable).
- Always follow confidentiality guidelines for all resident, property, owner, and Guardian information.
- Accurately record time worked, adhere to time keeping guidelines including approving site staff time records daily.
- Liaison with corporate departments to provide a team approach to the management of the property.
- Establish and maintain collaborative working relationships between departments and with coworkers.
- Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
- Other duties as assigned by the Community Manager or Portfolio Manager.
Guardian – Company Description
Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, our customer-focused team is committed to supporting and lifting the communities we serve. Since 2002, Guardian has developed or acquired 11,000 multifamily units and 350,000 square feet of commercial space. With more than 350 team members, our management portfolio consists of 110 communities across four states.
The Guardian Experience – Our People
Property Management is our strength. People have always been our passion. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. In this economy, companies come and go. As a third-generation, family owned firm, Guardian’s growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm.
Guardian Offers
In addition to competitive salaries, 401(k), Paid Time Off and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.
AAP/EEO Statement
This institution is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.
