Mail Services Associate

Under the direct supervision of the Supervisor/ Manager the mail associate is responsible for accurately sorting, posting and delivering mail. This position also entails providing a high level of customer service to employees seeking assistance from the mailroom team in person or via email and chat.

Responsibilities:

• Providing a high level of customer service to end users seeking assistance in person or via email, phone and chat.
• Receive and process all inbound & outbound, domestic and international mail and parcels which include FedEx, UPS, DHL, USPS, etc.
• Utilize PDAs and the Mail Management system to maintain all package & mail inventory.
• Deliver mail to designated mail rooms on each floor.
• Deliver packages to each person individually and maintain full chain of custody.
• On occasion, offload palleted packages, crates of equipment and/or merchandise from shipping companies.
• Order, stock and maintain copy/mailrooms with supplies (i.e., copy paper, general office supplies).
• Stock printer paper for all copiers and printers on campus.
• Complete other special deliveries on campus as required.
• Ensure safety and security procedures are followed at all times.
• Enter activity data in logs, maintain records.
• Maintain cleanliness of workspace throughout shift.
• Other duties as assigned.

Qualifications:

• High School diploma or GED equivalent required.
• Driver's License required.
• Strong customer service skills
• Strong verbal and written communications skills.
• Minimum 1-2 years customer service and shipping/receiving related experience preferred.
• 1-3 years' experience with Microsoft Software.
• Forklift use experience and/or certification is preferred.
• Training to achieve forklift certification will be required.
• Ability to lift up to 50 lbs. on a consistent basis.
• Postage Meter, UPS, FedEx, DHL and USPS knowledge.
• Ability to meet employer's attendance policy.
• Ability to effectively work individually and in a team environment.
• Average PC usage skills.