Retail Customer Service Associate

Seeking an immediate hire for (2) Retail Customer Service Associates in San Bruno, CA.

This is a new Mailbox Rental/Pack and Ship Store. Our slogan is..."Your neighborhood Mailbox Store, reimagined!" We provide Mailbox Rental, Pack and Ship, Notary, Copies, Shredding, Laminating, Gift Wrapping, Snacks and Beverages, and more. (Coming soon...UPS, FedEx, DHL, OnTrac Deliveries, plus Key Making and Lottery.)

We are seeking employees that will also be willing to become a Licensed Public Notary. Mail and Done will pay for the Notary Costs.

POSITION:

• Retail Customer Service Associate

SALARY:

• $18-20/hr., doe.

BENEFITS:

• Paid Training
• Free Company Uniform
• Bi-weekly pay period
• Direct Deposit
• Time Tracking App
• Employee Discounts
• Great location

HOURS/DAYS:

• Empl. 1: Mon.-Wed. 2p-6p, Th. 9a-1:30p, Fr. 9a-130p (21 hrs./wk.)
• Empl. 2: Thurs. 1:30p-6p, Fr. 1:30p-6p, Sa. 9a-130p (13.5 hrs./wk.)
• Store is CLOSED on Sundays.

DUTIES:

• Greet customers with a friendly demeanor at all times.
• Pack and ship customers items as needed.
• Rent mailboxes, check ID's, and complete required documents.
• Receive customers mail daily, organize mail, place in appropriate mini mailboxes.
• Contact Carriers, as needed, to request pickups.
• Ensure all packages are accurately labeled before shipping.
• Ensure all shipments are packaged and padded appropriately to prevent damage.
• Maintain accurate cash handling.
• Make bank deposits, file bank deposit receipts, and report any issues.
• Suggest and sell retail products.
• Charge customers accurately.
• Provide Notary per customer's needs (after completing Notary Courses etc.).
• Shred, Laminate, and Copy customer's items as needed.
• Open and Close store on time and per operatoinal procedures.
• Restock and stage all retail product so that it is aesthetically pleasing.
• Suggest sales (mailbox rental, retail products, shipping, etc.)
• Produce marketing material as directed.
• Clean counters, contact points, floors, dust, and dump trash as required.
• Ensure store is locked and secured, per operating procedures, upon closing.
• Other duties as assigned.

LOCATION:

• San Bruno, CA.

REQUIREMENTS:

• Be responsible, reliable, and on time.
• Customer service experience.
• Cash handling experience.
• Intermediate Computer/POS skills.
• Friendly Phone Skills.
• Trustworthy, Timely, Friendly, Resourceful.
• Commute reliably to San Bruno.

PREFERENCES:

• Knowledge or prior employment at a Mailbox Store.
• 2nd language spoken. (not required)
• Sales skills.

Job code: #mad187

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 13.5 – 21 per week

Benefits:

• Employee discount

Shift:

• Day shift

Application Question(s):

• Do you have Retail Customer Service experience? If so, please explain.
• Have you worked in a Mailbox Rental/Pack and Ship Store prior? If so, please explain.

Ability to Commute:

• San Bruno, CA (Preferred)

Work Location: In person