Print/ Mail Services Associate

Under the direct supervision of the Lead/Manager, the office Services Associate is responsible for accurately producing high-quality digital print requests, services and entering job data/billing into job data tracking system.

Responsibilities:

• Provide quality reproduction of all materials submitted by customer, including binding/finishing (drilling, cutting, folding, hole-punching, laminating) stapling and non-technical maintenance of copiers.
• Operate digital, high-speed printers.
• Prepare materials for mailing including: addressing, stuffing envelopes and making labels.
• Complete job tickets with minimum instructions.
• Troubleshoot jams and perform normal key operator preventative maintenance on machines.
• Monitor usage of materials and supplies and order as necessary to maintain effective levels.
• Maintain records and logs of equipment usage and recommend technical direction.
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
• Available to work overtime and work different shifts as needed.

Qualifications:

• High school diploma or equivalent (GED)required.
• Minimum of 1 year customer service related experience preferred.
• Minimum of 1 year demonstrated knowledge and experience in high production printing services.
• Excellent communication skills both verbal and written.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Lifting up to 40 pounds.
• Standing for long periods of time.
• Significant walking.
• Ability to respond to frequent demands of high profile customers.