Retail Customer Service Associate

This is a new Mailbox Rental/Pack and Ship Store.

Our slogan is..."Your neighborhood Mailbox Store, reimagined!" We provide Mailbox Rental, UPS/FedEx/USPS Shipping, CA Lottery, Pack and Ship, Notary, Copies, Shredding, Laminating, Gift Wrapping, Snacks and Beverages, and more.

We are seeking employees that will also be willing to become a Licensed Public Notary. Mail and Done will pay for the Notary Course, Exam, etc.

POSITION:

• Retail Customer Service Associate

SALARY:

• $20/hr.

BENEFITS:

• Paid Training
• Free Company Uniform
• Bi-weekly pay period
• Direct Deposit
• Time Tracking App
• Employee Discounts
• Great location
• Walk to BART and Cal Train

HOURS/DAYS:

• Thursday 9AM-6PM, Friday 9AM-6PM, & Saturday 9AM-1PM (20 hrs./wk.)

DUTIES:

• Greet customers with a friendly demeanor at all times.
• Pack and ship customers items as needed.
• Rent mailboxes, check ID's, and complete required documents.
• Receive customers mail daily, organize mail, place in appropriate mini mailboxes.
• Contact Carriers, as needed, to request pickups.
• Ensure all packages are accurately labeled before shipping.
• Ensure all shipments are packaged and padded appropriately to prevent damage.
• Maintain accurate cash handling.
• Make bank deposits, file bank deposit receipts, and report any issues.
• Suggest and sell retail products.
• Charge customers accurately.
• Provide Notary per customer's needs (after completing Notary Courses etc.).
• Shred, Laminate, and Copy customer's items as needed.
• Open and Close store on time and per operatoinal procedures.
• Restock and stage all retail product so that it is aesthetically pleasing.
• Suggest sales (mailbox rental, retail products, shipping, etc.)
• Produce marketing material as directed.
• Clean counters, contact points, floors, dust, and dump trash as required.
• Ensure store is locked and secured, per operating procedures, upon closing.
• Other duties as assigned.

LOCATION:

• San Bruno, CA.

REQUIREMENTS:

• Be responsible, reliable, and on time.
• Customer service experience.
• Cash handling experience.
• Intermediate Computer/POS skills.
• Friendly Phone Skills.
• Trustworthy, Timely, Friendly, Resourceful.
• Commute reliably to San Bruno.

PREFERENCES:

• Knowledge or prior employment at a Mailbox Store.
• 2nd language spoken. (not required)
• Sales skills.

Job code: #mad187

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 20 per week

Benefits:

• Employee discount

Shift:

• Day shift

Application Question(s):

• Can you work Thurs. 9A-6P, Fri. 9A-6P, & Fri. 9A-1P? (required shifts)
• Can you commute to San Bruno? (job location)
• Do you have retail/Customer Service experience? (please explain)

Work Location: In person