Address
Form of workAbout Client:
The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.
It offers a comprehensive set of services, including:
IT Services: Application development, maintenance, and testing.
Consulting: Business consulting, IT strategy, and digital transformation.
Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.
Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.
Salary Range: $80K-$90K/Annum
Job Description:
- Strong customer relationship skills with excellent communication abilities, where the candidate have worked with customers/consumers directly.
- Mac Troubleshooting skills.
- ServiceNow experience (this is the platform these folks will work on).
- Comfortable in strong tech writing skills (Used for ticket resolution update).
- As a telecom customer, we believe our diverse backgrounds, perspectives, and passions help us create the ideas that move all of us forward.
- As a Support Advisor, your voice is critical in supporting many of our popular products, including iPhones, iPads, MacBooks, iMacs, and more.
- As our customers’ first point of contact, you’ll be the friendly voice of the Customer, providing world-class customer service, troubleshooting, and technical support.
- We’ll rely on you to listen to our customers and use your technical expertise, creativity, passion, and our documented troubleshooting flow to meet their needs and remind them that behind our great products are amazing people.
- We’ll train you to be the best. This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off, an employee discount, and dedicated resources to support your ongoing growth and career development.
- We’re committed to helping employees explore their potential. Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work.
- Minimum 2 years professional technical troubleshooting expertise or proven technical ability.
- Experience supporting customers via phone, e-mail, chat, and / or in person.
- Passion for customer service and ownership of the customer experience, including comprehensive issue resolution.
- Able to effectively tailor communication and style to differing audiences.
- Able to self-manage and work independently in a fast-paced, constantly changing environment.
- Thrives on a team where expertise is shared and feedback is welcome.
- Effective time management, including ability to multitask, organize and prioritize.
- Able to research and grasp technical information across multiple tools while talking with customers.
- iOS, Smartphone, Tablet, PC or Mac experience.
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges.
- Makes space to listen, learn, and amplify diverse perspectives and experience.
- Actively seeks out opportunities to champion and celebrate inclusion and diversity.
- Available to attend required training on a fixed schedule that may include weekends.
- Flexible to work between the hours of 7: 00 a.m. CST and 10: 30 p.m. CST, including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.
- Successful completion of a pre-employment assessment and background check.
- Successful completion of initial training.
- Meet all expectations of the role within the first 120 days of employment.
- Able to meet minimum typing speed of 40 WPM while talking with customers.
- Apple Certified Support Professional
- Cisco CCNA certification
- CompTIA A+ certification
- Knowledge of ITIL standard methodologies such as the difference between Incident, Problem, and Change.
About ApTask:
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .
