LVN - Clinical Staff Trainer

INTRODUCTION

Central Neighborhood Health Foundation is a Federally Qualified Healthcare Center (FQHC) committed to the Triple Aim as described by the Institute for Healthcare Improvement.

Improving the US health care system requires simultaneous pursuit of three aims: 1) improving the experience of care, 2) improving the health of populations, and 3) reducing per capita costs of health care. Preconditions for this include the enrollment of an identified population, a commitment to universality for its members, and the existence of an organization (an "integrator") that accepts responsibility for all three aims for that population.

SUMMARY

The Clinical Staff Trainer will be responsible for designing, implementing, and conducting training programs for Clinical Staff (including providers) to improve clinic staff workflow, efficiency, and productivity. This role involves educating and preparing Clinical Staff for their responsibilities in clinical and administrative tasks within the healthcare setting. The Clinical Staff Trainer must make themselves available whenever possible to assist staff members. They will work closely with the nursing and operations department to ensure Clinical Staff are properly trained on all aspects of back office work. This includes providing feedback during and after training to ensure that every patient is being treated with the highest quality of care. As part of this role, you will ensure compliance with state and federal regulations, including HIPAA guidelines.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following functions:

• Designs and develops training programs for Clinical Staff covering both clinical and administrative aspects that adheres to health regulations and patient privacy laws.
• Provides in depth training of Clinical Staff responsibilities, EHR utilization, and sets expectations on the high quality care provided to patients.
• Coordinates training and ongoing support for all facets of the electronic medical records systems.
• Concentrates on EMR workflows, EMR support and provides guidance on EMR training and processes with staff and providers
• Assesses the performance of Clinical Staff during training and provides constructive Job Description Clinical Staff Trainer 2 feedback and additional support as needed.
• Maintains accurate records of training sessions, attendance, and performance evaluations for each staff member.
• Provides ongoing guidance and support for Clinical Staff on work flow processes.
• Adheres to all policies and procedures and train staff to understand and follow all back office regulations.
• Maintains constant communication with managers, providers, and front desk staff to determine if addition training or refresher courses are needed at any of our clinic locations.
• Allows availability of their schedule to conduct ongoing support of employees.
• Maintains professional growth in clinical expertise, instructional skills, and administrative program changes dictated by state and federal requirements through attendance at appropriate seminars, membership in professional organizations, and by following relative professional publications.
• Works with the leadership team to ensure standardization of organizational policies.
• Participates in implementation of new workflows with QA department assuring all Clinical Staff are trained and working to CNHF standard for quality of care.
• Identifies and resolves process inefficiencies.
• Attend and participate in organization committees, meetings, and attend assigned trainings.
• Travels to other sites as needed.
• Performs other duties as identified or assigned.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Licensed Vocational Nurse or Certified Medical Assistant diploma preferred.
• Minimum 3-5 years’ experience in a clinical setting is required (preferably in an FQHC).
• Knowledge of and experience with electronic medical records.

NECESSARY SKILLS:

• Excellent written and verbal communication skills required.
• Must have the ability to motivate and develop a highly effective and dedicated workforce.
• Requires extensive knowledge of medical terminology and insurance practices.
• Knowledge of clinic and company policies and procedures.
• Requires strong computer skills and familiarity with healthcare software.
• Ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment.
• Must have the ability to create protocols and streamline processes that ensure the organization runs smoothly.
• Must be strongly detail-oriented and organized.
• Must be very reliable and trustworthy in handling confidential information.
• Experience leading and inspiring others to new levels of effectiveness and operational impact.
• Ability to plan, organize, and direct the work of others.
• Ability to multi-task and prioritize workload in a fast-paced environment.
• Ability to respond timely to changing demands.
• Extensive experience managing patient issues.
• Ability to establish and maintain effective working relationships with employees, patients, and the public.
• Must have a valid California Driver’s License

Job Type: Full-time

Pay: $28.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical setting:

• Clinic

Standard shift:

• Day shift

Weekly schedule:

• Monday to Friday

Experience:

• Staff training: 3 years (Preferred)
• LVN: 3 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person