Address
Form of workOur direct client has an opening for a Help Desk Analyst position # 347. This position is for 6+ months and it will be worked in Phoenix, AZ.
If you are interested, please submit the following:
YOUR CURRENT RESUME
YOUR HOURLY RATE Max Rate is $20 - 26 /hr W2
Below is the job description - Resumes due ASAP -
Description:
| Position Description | Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Perform hands on trouble shooting on PCs and laptops Install end user equipment Trouble shoot Network issues Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures |
| Skills Required | Help desk experience PC experience Windows experience |
| Experience Required | 1-5 years experience in a technical support role |
| Education Required | Technical college, certifications |
| Additional Information | 7 year national/country criminal/fingerprinting conducted by dept will reach out after candidate is selected. |
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