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Form of workIDEALFORCE has a CONTRACT position available immediately for a HRIS Service Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Only LOCAL CANDIDATES need to apply. Fingerprint clearance is required for this role.
-The HRIS Service Desk is critical to the success of our organization. Increasingly, our customers demand the delivery of a world-class service; our delivery of that service can be the difference between success and failure for our customers. All HRIS Service Desk Analyst are responsible for providing technical assistance and support related to YES, HRIS, MAP and Talent acquisition. Utilizing OSTicket application, Analyst triage, troubleshoot, diagnose and resolve HR related support issues. They log and track all requests for assistance, isolate problems, and determine and implement client focused solutions.
The following responsibilities and core skills are expected for every HRIS Service Desk Analyst:
Provide technical assistance and support for incoming queries and issues related to HRIS, YES, MAP and Talent Acquisitions
Respond to queries over the phone
Respond to email messages for customers seeking help
Ask questions to determine nature of problem
Walk customer through problem-solving process
Acts as liaison between business communities and IT
Document all Service activity in OSTicket
Communication with customers is required: keeping them informed of progress, notifying them of impending changes
Improve customer service, perception, and satisfaction
Fast turnaround of customer requests
Ability to work in a team and communicate effectively
Work with other Service Delivery teams to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Appropriately escalate service requests that require higher levels of technical support
Stay current with system information, changes and updates
KNOWLEDGE, SKILLS, & ABILITIES
Associate or bachelor's degree in computer science or a minimum of 4 years of equivalent work experience working within a help or Service Desk environment
Working knowledge of a range of remote administration and diagnostic utilities
Experience working in an ITIL-driven environment with working knowledge of ITIL principles and processes
Extensive application support experience and knowledge with Microsoft's entire suite of products, including Outlook/Exchange
Exceptional knowledge of Microsoft Operating Systems
Exceptional knowledge of Microsoft Office Suite
Strong knowledge of OSTicket system
Ability to independently troubleshoot new technologies as they emerge (including software)
Proven track record of being detail oriented, with outstanding follow-through
Able to effectively interact with all levels of the organization
Excellent oral and written communication skills
Ease in learning new skills or enhancing existing skills
Expert planning and organizing
Expert problem-solving skills, identifying the root cause of a problem
Always customer focused for all service delivery activities
Flexible and adaptable
Attention to detail
Ability to maintain you cool in a stressful environment
Additional Information :
- "All your information will be kept confidential according to EEO guidelines".
- All candidates who are authorized to work in US are encouraged to apply.
- Candidates must clear the Background check prior to commencing the assignment.
THIRD PARTY CANDIDATES:
Email your candidate/s resume to joseph dot shelton at idealforce.com along with the following details: Rate, Current location and Availability.
Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
