Help Desk Analyst

Minimum Qualifications Required:

· An associate degree in computer science or a related field plus 6 months of experience in technical support, OR A bachelor’s degree in computer science or a related field.

Special Requirements:

· Candidates must pass background investigations conducted by various law enforcement agencies before commencing employment due to the confidential nature of the role.

· A valid Class D Arizona Driver’s License is required.

· Substance abuse testing is mandatory.

Preferred/Desirable Qualifications:

· Customer service and teamwork experience is highly desirable.

· Supervisory experience may be preferred in some assignments.

· Essential Functions: This section details the duties and responsibilities of the position. It includes tasks related to communication, manual/physical work, mental tasks, and knowledge/skills/abilities required for the role.

Knowledge/Skills/Abilities:

· Requires knowledge of customer service, quality, and teamwork concepts, as well as technical areas relevant to the job.

· Skills in using standard desktop software, problem-solving, and implementing and monitoring operating systems are essential.

· Abilities include analyzing customer needs, troubleshooting technical issues, communicating effectively, following established guidelines and processes, participating in projects, and maintaining effective working relationships.

Job Type: Contract

Pay: $15.00 - $18.00 per hour

Expected hours: 40 per week

Experience level:

• 5 years

Schedule:

• 8 hour shift

Experience:

• Help desk: 1 year (Preferred)
• Substance abuse testing: 1 year (Preferred)

Work Location: In person