Lot Attendant

Lot/Sales- We are looking for people who want to work in a fast paced retail environment, and be a "Team Leader"

The Lot associate is an essential member of the Beach Front Road locations and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. The Lot/Sales associate provides attentive, courteous service to understand the customer's rental needs, promote California Cycles products and services and resolve issues.

This is a full time position starting at $15 to$18 dollars an hour depending on experience:

Responsibilities:

• Provide world class customer service by managing the rentals and return process, in compliance with California Cycles policies and procedures.
• Personally welcome customers with a pleasant greeting, assist in answering questions in a friendly manner.

Resolve customer issues and concerns professionally using effective customer service techniques.

• Effectively communicate and offer ancillary products and services to enhance customer's rental and vacation experience. Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle up-sells.

Answer telephone calls in a timely manner in accordance with best practices and policy standards.

• Interact with other Store Managers and "our team" in a courteous and professional manner.

Achieve personal sales goals while supporting the goals of the team.

• Answer questions and provide directions in a courteous and expeditious manner.
• Qualify and process customer rentals with accuracy and attention to detail.
• Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental.
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines. Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.
• Keep work area organized and free of clutter.
• High School diploma or equivalent
• A minimum of one year sales or customer service experience in a high volume or service oriented environment.
• Passion for customer service and attention to detail - Goes the "extra mile".

Proven strong sales and closing skills and the ability to friendly, engaging manner.

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.

Proficiency in English.

Good communication skills both written and oral. Communicate English clearly and proficiently. Candidates fluent in other

languages are encouraged to apply.

Work in a fast paced environment with a variety of tasks. Excellent organizational and time management skills.

• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment.
• Work flexible shifts including weekends and holidays; and work overtime as required.
• Work outdoors during all weather conditions. Stand for long periods of time.
• Must have a valid and current driver’s license
• Experience riding Motor Scooters and/or Motor cycles

Benefits offered:

• Paid time off
• Parental leave
• Employee discounts

Work Remotely

• No

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Expected hours: 32 – 60 per week

Compensation package:

• Bonus opportunities
• Overtime pay

Schedule:

• 10 hour shift
• Weekends as needed

Ability to Relocate:

• Panama City Beach, FL: Relocate before starting work (Required)

Work Location: In person