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SalaryThe Loss Prevention Coordinator provides a safe environment for guests and employees. Minimize opportunities for loss and damage. Act to deter any agent or element from jeopardizing persons or property in or about the resort. Respond to all emergency calls.Write detailed incident reports on incidents, which occur, on property. Conduct all avenues of cart and shuttle training. Attend resume meetings and document accordingly. Must be detail oriented and possess good judgment. Requires a responsible, motivated self-starter capable of completing required tasks with limited supervision. Provide services related to Saflok, Keywatcher and Entre Client
Essential:
Minimum 1 yr experience in security, law enforcement, military or Loss Prevention
CPR & First Aid Certification
Valid Driver License
No criminal record
Ability to effectively communicate in English verbally and written
Saflok certified
Entre Client certified (Dial)
Keywatcher trained
Proficient computer skills with MS Office and Gmail.
Ability to provide training and instruction based on department needs
Exhibit strong and effective communication skills with people at all levels within and outside of the organization including but not limited to Fire, police and ambulance personal and Insurance professionals
Proven effective technical skills, computer literate
Proven ability to independently make solid decisions consistent with resort and department standard
Understanding of Hospitality Law and relevant penal codes and the ability to appropriately and effectively apply them with guests and employees
Ability to work effectively with confidence in a crisis situation and work under pressure without the loss of composure. Ability to provide solid and effective decision-making in pressure filled situations. Effective interaction with angry guests and employees during pressure filled situations
Ability to work cohesively with persons and departments as part of a team
Flexibility in shifts and days worked required, ability to assist where and when needed on any shifts
Ability to prioritize, organize and follow through tasks to completion
Ability to recognize suspicious human behavior that poses a threat to persons or property and provide appropriate response and direction to addressing and resolving
Ability to focus attention on details
Desirable:
Prior guest relations experience
Ability to communicate in a second language, Spanish preferred
ESSENTIAL JOB FUNCTIONS:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Maintain complete awareness of:
Scheduled group activities and house count.
Resort facilities and services.
Hours of operation.
Facility layout.
Fire and emergency plans.
Departmental rules of conduct.
2. Maintain working relationship with outside agencies (i.e., police and sheriffs) to ensure cooperation and assistance where and when needed.
Oversee the handling of all emergency situations to ensure proper facilitation, follow through and management.
Monitor results of surveillance cameras and bring to the attention of Loss Prevention Supervisor or Director anything unusual or of a suspicious nature.
Resolve safety hazard situations provide recommendations for solutions and implement when possible.
When and if needed respond to the scene of guest/employee accident promptly; administer first Aid/CPR in accordance to guidelines and comply with all departmental procedures; communicate specified information to E.M.S./medical personnel as required.
Report to scenes of vehicles accidents/thefts and document specified information, following department procedures.
Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests in accordance with hotel procedures.
Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
Promote positive relations with guests and employees alike
Must attend mandatory Loss Prevention meetings.
Responsible for responding to all gusts inquires of Lost and Found and for returning guest property in a timely manner.
The pay for this position is $24/hour.
