Senior Programs & Business Operations Lead

The Community You Will Join:

Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.

Our Chief Business Office (CBO) organization exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security. As the world emerges from the COVID-19 pandemic, Airbnb aspires to lead the travel industry with an entirely new form of community-powered travel. 

The Supply Team, which sits within CBO, ensures that Airbnb is locally relevant and serves the needs of our global hosts and guests, helping regions to more efficiently plan and execute growth strategies across supply, demand and other surfaces in a way that will resonate with our communities.

As we expand our business, we look for the best and brightest to drive strategic business decisions. To this end, the team is looking for a Senior Business and Programs Operations Lead to join our Supply team.

The Difference You Will Make:

You will work in close partnership with Supply Stays Leadership and XFN team to drive and focus on Airbnb’s Supply Stays overall strategy. The successful candidate will report to the Director, Commercial, Supply.

A Typical day:

• Work in close partnership with Stays Supply Leadership and XFN teams to drive and implement Airbnb’s Stays Supply overall strategy

• Key areas of responsibility 

  • Bring together relevant insights, including business trends, financial data, field feedback and consumer analysis from across the company into an integrated view of the state of Stays Supply

  • Partner closely across CBO, Product, Marketing, Community Support, Policy, Community, Comms, Finance and other functional teams to identify and operationalize initiatives that drive Stays Supply growth and host success

  • Identify opportunities to incorporate high business impact initiatives into various teams’ roadmaps and work plans 

  • Represent the Stays supply team in various forums with top leaders and executives across the company 

  • Serve as a proxy for Amir and Stays Supply leadership as needed

Your Expertise:

• 12+ years experience in consulting position, or project management in the hospitality or online Travel Agency (OTA) industry is preferred

• Experience working cross-functionally with product, marketing, sales operations and enablement teams

• Ability to take initiative and deal with ambiguity and uncertainty 

• Strong appetite for working with the Airbnb community

• Ability to manage complex projects and multi-task with excellent organizational skills

• Pays attention to both details and macro-level outcomes

• Seasoned internal and external communicator with strong interpersonal skills

• Ability to thrive in a fast-paced, dynamic and ever changing startup environment

• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.

• Data driven, can do attitude, strategic thinker and passion for new products and solutions.

• Strong verbal and written communication skills

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.